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- Tasks: Engage customers, manage stock, and create memorable shopping experiences.
- Company: Join Selfridges, a renowned retail destination known for exceptional service and unique products.
- Benefits: Enjoy flexible hours, team support, and opportunities to learn about the latest trends.
- Why this job: Be part of a dynamic team that values creativity, customer connection, and personal growth.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible roles across departments; training and support provided throughout the process.
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.
Customer service is at the heart of what you do,you will be an expert for all things Selfridges and the go-to person to help our customers.You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate you will:
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
- From selling and replenishing stock, organising rails, to hosting,you will be maintaining the highest of retail standards
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
- Adapt to the challenges that vary from day to day.A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
- Follow health, safety and security procedures, and play an active role in preventing stock loss
- Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it.
A bit about you:
- Great communicator.You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
- Well Informed.You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
- Known to be a sales and service expert.You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
- Problem solving skills.You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
- Flexible.Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation
- An example of our values, a reliable and respected colleague
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
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Seasonal Sales Associate Part-Time employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Sales Associate Part-Time
✨Tip Number 1
Familiarise yourself with Selfridges' latest products and services. Visit the store or browse their website to understand what makes them unique, as this knowledge will help you engage customers effectively during your interview.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you for the customer interactions you'll face as a Sales Associate and demonstrate your ability to connect with diverse customers.
✨Tip Number 3
Research common competency and strength-based interview questions. Prepare examples from your past experiences that showcase your problem-solving skills and adaptability, as these are key traits for the role.
✨Tip Number 4
Stay updated on retail trends and competitor activities. Being well-informed will not only impress your interviewers but also show your commitment to providing exceptional service and staying ahead in the retail environment.
We think you need these skills to ace Seasonal Sales Associate Part-Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Seasonal Sales Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've positively engaged with customers and resolved issues in previous roles.
Demonstrate Product Knowledge: Mention any relevant experience you have with retail products or trends. Show that you are proactive about staying informed on the latest products and competitor activities, as this is crucial for the role.
Prepare for Competency Questions: Since Selfridges uses competency-based questions during interviews, prepare examples that demonstrate your problem-solving skills, adaptability, and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
How to prepare for a job interview at Selfridges
✨Showcase Your Customer Service Skills
As a Sales Associate, customer service is key. Be prepared to share examples of how you've positively engaged with customers in the past. Highlight your ability to build rapport and cater to diverse needs.
✨Demonstrate Product Knowledge
Familiarise yourself with Selfridges' latest products and services before the interview. Show your enthusiasm for learning about trends and competitors, as this will demonstrate your commitment to being well-informed.
✨Emphasise Flexibility and Adaptability
The role requires you to be adaptable to various tasks and departments. Share experiences where you've successfully adjusted to changing circumstances or taken on additional responsibilities to meet business needs.
✨Prepare for Competency Questions
Selfridges uses competency-based questions in interviews. Think of specific situations where you've demonstrated problem-solving skills, teamwork, and sales expertise. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
