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For Companies At a Glance
- Tasks: Join our team to create memorable customer experiences during the festive season.
- Company: Be part of Selfridges, a renowned retail destination known for its exceptional service.
- Benefits: Enjoy up to 35% off products and flexible working hours during the holiday rush.
- Why this job: Experience the excitement of Christmas retail while developing your skills in a dynamic environment.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Interviews will take place in September; support is available throughout the application process.
Seasonal Sales Associate Foodhall – Various hours (Birmingham)
Seasonal Sales Associate Foodhall – Various hours (Birmingham)
Job Introduction
Christmas at Selfridges – What To Expect :
- You’ll get to be a part of the Selfridges Christmas Magic and join our teams at our busiest time of year!
- You will be required to work weekends and be available for at least 2 out of the following key dates;Christmas Eve, Boxing Day, New Year’s Eve and New Years Day
- You’ll receive some great benefits & perks including access to our team member discount which is up to 35 percent on own-bought products!
As a Seasonal Sales Associate you will:
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
- From selling and replenishing stock, organising rails, to hosting,you will be maintaining the highest of retail standards
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
- Adapt to the challenges that vary from day to day.A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
- Follow health, safety and security procedures, and play an active role in preventing stock loss
- Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it.
A bit about you
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate .
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
**Due to the high number of vacancies we will have across our stores, we are advertising now but assessments will not take place until September. We will update you as soon as we can on the status of your application**
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Seasonal Sales Associate Foodhall - Various hours (Birmingham) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Sales Associate Foodhall - Various hours (Birmingham)
✨Tip Number 1
Familiarise yourself with Selfridges' values and customer service standards. Understanding what they stand for will help you align your responses during the interview, showcasing that you're a good fit for their team.
✨Tip Number 2
Brush up on your product knowledge and current trends in the retail food sector. Being able to discuss popular products or recent trends can impress interviewers and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare for competency-based questions by thinking of specific examples from your past experiences where you've demonstrated excellent customer service or problem-solving skills. This will help you articulate your strengths effectively.
✨Tip Number 4
Show your flexibility and willingness to adapt by being ready to discuss how you've successfully handled changing situations in previous roles. This is crucial for a seasonal position where demands can shift rapidly.
We think you need these skills to ace Seasonal Sales Associate Foodhall - Various hours (Birmingham)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Seasonal Sales Associate. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Skills: Emphasise your communication and customer service skills in your CV and cover letter. Provide specific examples of how you've positively engaged with customers in previous roles.
Show Flexibility and Adaptability: Mention your ability to adapt to different tasks and departments, as this role requires flexibility. Share instances where you've successfully managed changing priorities or worked in various roles.
Prepare for Competency Questions: Since Selfridges uses competency-based questions during interviews, prepare by thinking of examples that demonstrate your problem-solving skills, teamwork, and sales expertise. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
How to prepare for a job interview at Selfridges
✨Show Your Customer Service Skills
As a Seasonal Sales Associate, you'll need to demonstrate your ability to engage positively with customers. Prepare examples of how you've successfully handled customer interactions in the past, focusing on building rapport and resolving issues.
✨Know Your Products
Selfridges values well-informed staff. Research the latest trends and product offerings in the foodhall. Being knowledgeable about what you’re selling will not only impress your interviewers but also show your commitment to providing excellent service.
✨Be Ready for Competency Questions
Expect competency and strength style questions during the interview. Think of specific situations where you've demonstrated skills like problem-solving, teamwork, and adaptability. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Flexibility
Highlight your adaptability and willingness to take on various tasks. Share experiences where you've successfully adjusted to changing circumstances or taken on responsibilities beyond your usual role, as this is crucial for a seasonal position.
