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For Companies At a Glance
- Tasks: Join our team to create memorable customer experiences during the festive season.
- Company: Be part of Selfridges, a renowned retail destination known for its exceptional service.
- Benefits: Enjoy up to 35% off on products and flexible working hours.
- Why this job: Experience the excitement of Christmas retail while developing your skills in a dynamic environment.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible roles available across departments; assessments start in September/October.
Job Introduction
Christmas at Selfridges – What To Expect :
- You’ll get to be a part of the Selfridges Christmas Magic and join our teams at our busiest time of year!
- You will be required to work weekends and be available for at least 3 out of the following key dates;Christmas Eve, Boxing Day, New Year’s Eve and New Years Day
- You’ll receive some great benefits & perks including access to our team member discount which is up to 35 percent on own-bought products!
As a Seasonal Sales Associate you will:
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
- From selling and replenishing stock, organising rails, to hosting,you will be maintaining the highest of retail standards
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
- Adapt to the challenges that vary from day to day.A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
- Follow health, safety and security procedures, and play an active role in preventing stock loss
- Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it.
A bit about you
- Great communicator.You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed.You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate .
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills.You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible.Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
**Due to the high number of vacancies we will have across our stores, we are advertising now but assessments will not take place until September/ October. We will update you as soon as we can on the status of your application**
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Seasonal Sales Associate - Click & Collect (Various Hours) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Sales Associate - Click & Collect (Various Hours)
✨Tip Number 1
Familiarise yourself with Selfridges' product range and current trends. This will not only help you in interviews but also show your genuine interest in the role and the brand.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you for the customer interaction aspect of the job, which is crucial for a Seasonal Sales Associate.
✨Tip Number 3
Be ready to discuss your problem-solving abilities during the interview. Think of examples where you've successfully resolved issues, as this aligns with the expectations of the role.
✨Tip Number 4
Show your flexibility by being open to working in different departments. Highlight any past experiences where you've adapted to new roles or tasks, as this will demonstrate your versatility to the hiring team.
We think you need these skills to ace Seasonal Sales Associate - Click & Collect (Various Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you engaged with customers, handled sales, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the festive season. Mention your availability for key dates and how your skills align with the job requirements, particularly your ability to adapt and solve problems.
Showcase Your Communication Skills: In your application, highlight examples of how you've effectively communicated with diverse customers. This could include resolving issues or providing exceptional service, which is crucial for this role.
Prepare for Competency Questions: Since Selfridges uses competency-based questions in interviews, think of specific examples from your past experiences that demonstrate your problem-solving abilities, teamwork, and adaptability. Be ready to discuss these in detail.
How to prepare for a job interview at Selfridges
✨Show Your Customer Service Skills
As a Seasonal Sales Associate, you'll need to demonstrate your ability to engage positively with customers. Prepare examples of how you've successfully handled customer interactions in the past, focusing on building rapport and resolving issues.
✨Know Your Products
Selfridges values well-informed staff. Research the latest trends and product offerings before your interview. Being able to discuss competitors and show your enthusiasm for the products will impress the interviewers.
✨Emphasise Flexibility
This role requires adaptability, so be ready to discuss times when you've successfully adjusted to changing circumstances. Highlight your willingness to take on various tasks and work across different departments.
✨Prepare for Competency Questions
Selfridges uses competency-based questions in their interviews. Think about specific situations where you've demonstrated problem-solving skills, teamwork, and sales expertise. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
