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- Tasks: Join our team to create unforgettable Christmas experiences for customers.
- Company: Be part of Selfridges, a renowned retail destination known for its festive spirit.
- Benefits: Enjoy up to 35% off products and flexible working hours during the holiday season.
- Why this job: Experience the magic of Christmas while developing your sales and customer service skills.
- Qualifications: Great communication skills and a passion for delivering exceptional customer service are essential.
- Other info: Flexible roles across departments; assessments start in September/October.
The predicted salary is between 24000 - 36000 £ per year.
Seasonal Sales Associate – Christmas Shop (Full Time)
Seasonal Sales Associate – Christmas Shop (Full Time)
Job Introduction
Christmas at Selfridges – What To Expect :
- You’ll get to be a part of the Selfridges Christmas Magic and join our teams at our busiest time of year!
- You will be required to work weekends and be available for at least 3 out of the following key dates;Christmas Eve, Boxing Day, New Year’s Eve and New Years Day
- You’ll receive some great benefits & perks including access to our team member discount which is up to 35 percent on own-bought products!
As a Seasonal Sales Associate you will:
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
- From selling and replenishing stock, organising rails, to hosting,you will be maintaining the highest of retail standards
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
- Adapt to the challenges that vary from day to day.A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
- Follow health, safety and security procedures, and play an active role in preventing stock loss
- Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it.
A bit about you
- Great communicator.You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed.You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate .
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills.You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible.Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
**Due to the high number of vacancies we will have across our stores, we are advertising now but assessments will not take place until September/ October. We will update you as soon as we can on the status of your application**
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Seasonal Sales Associate - Christmas Shop (Full Time) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Sales Associate - Christmas Shop (Full Time)
✨Tip Number 1
Familiarise yourself with Selfridges' product range and current trends. This will not only help you in interviews but also show your genuine interest in the role and the brand.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail scenario. Being able to demonstrate your ability to connect with customers will be crucial during the interview process.
✨Tip Number 3
Be prepared to discuss how you've handled customer feedback in the past. Think of specific examples where you turned a negative experience into a positive one, as this aligns with the role's focus on service excellence.
✨Tip Number 4
Show your flexibility by being open to working in different departments. Highlight any previous experiences where you've adapted to new roles or tasks, as this will demonstrate your willingness to contribute to the team.
We think you need these skills to ace Seasonal Sales Associate - Christmas Shop (Full Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. Emphasise any previous roles where you engaged with customers, managed stock, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Christmas season and your ability to create memorable customer experiences. Mention specific skills that align with the job description, such as communication and problem-solving.
Prepare for Competency Questions: Since Selfridges uses competency-based questions in interviews, think of examples from your past experiences that demonstrate your sales expertise, adaptability, and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
Showcase Your Product Knowledge: Research current trends in retail and be prepared to discuss how you would engage customers with product knowledge. Mention any relevant training or experiences that have helped you stay informed about products and competitors.
How to prepare for a job interview at Selfridges
✨Show Your Passion for Christmas
Make sure to express your enthusiasm for the festive season during the interview. Share any previous experiences you have had in retail during busy periods, especially around Christmas, and how you contributed to creating a magical experience for customers.
✨Demonstrate Excellent Communication Skills
As a Seasonal Sales Associate, you'll need to engage with a diverse range of customers. Practice answering competency-based questions that showcase your ability to communicate effectively and build rapport with customers from different backgrounds.
✨Highlight Your Flexibility
Be prepared to discuss your adaptability and willingness to take on various roles within the store. Provide examples of times when you've successfully managed changing priorities or worked in different departments to meet business needs.
✨Prepare for Competency Questions
Since the interview will focus on competency and strength style questions, think of specific examples from your past experiences that demonstrate your problem-solving skills, teamwork, and customer service excellence. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
