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- Tasks: Join our team to create memorable customer experiences during the festive season.
- Company: Be part of Selfridges, a renowned retail destination known for its luxury and style.
- Benefits: Enjoy up to 35% off products and flexible working hours during the holiday rush.
- Why this job: Experience the excitement of Christmas retail while developing your sales and service skills.
- Qualifications: Great communication skills and a passion for beauty and fragrance are essential.
- Other info: Flexible roles available across departments; assessments start in September.
Seasonal Sales Associate Beauty & Fragrance – Various hours (Birmingham)
Seasonal Sales Associate Beauty & Fragrance – Various hours (Birmingham)
Job Introduction
Christmas at Selfridges – What To Expect :
- You’ll get to be a part of the Selfridges Christmas Magic and join our teams at our busiest time of year!
- You will be required to work weekends and be available for at least 2 out of the following key dates;Christmas Eve, Boxing Day, New Year’s Eve and New Years Day
- You’ll receive some great benefits & perks including access to our team member discount which is up to 35 percent on own-bought products!
As a Seasonal Sales Associate you will:
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
- From selling and replenishing stock, organising rails, to hosting,you will be maintaining the highest of retail standards
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
- Adapt to the challenges that vary from day to day.A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
- Follow health, safety and security procedures, and play an active role in preventing stock loss
- Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it.
A bit about you
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate .
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
**Due to the high number of vacancies we will have across our stores, we are advertising now but assessments will not take place until September. We will update you as soon as we can on the status of your application**
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Seasonal Sales Associate Beauty & Fragrance - Various hours (Birmingham) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Sales Associate Beauty & Fragrance - Various hours (Birmingham)
✨Tip Number 1
Familiarise yourself with the latest beauty and fragrance trends. Being knowledgeable about current products and competitors will help you stand out during the interview process, as it shows your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about their beauty and fragrance preferences. This will help you become more comfortable discussing products and building rapport with customers.
✨Tip Number 3
Be prepared to demonstrate your problem-solving abilities. Think of examples from past experiences where you successfully resolved customer issues, as this will be crucial in showcasing your adaptability and service excellence.
✨Tip Number 4
Show your flexibility by being open to working in different departments. Highlight any previous experience where you've adapted to various roles, as this will align well with the expectations of a Seasonal Sales Associate.
We think you need these skills to ace Seasonal Sales Associate Beauty & Fragrance - Various hours (Birmingham)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Seasonal Sales Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail or customer service. Emphasise any previous roles where you demonstrated strong communication skills, problem-solving abilities, and adaptability.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to creating a memorable customer experience during the busy Christmas season.
Prepare for Competency Questions: Since the interview process includes competency and strength style questions, think of examples from your past experiences that demonstrate your skills in communication, teamwork, and problem-solving. Practice articulating these examples clearly.
How to prepare for a job interview at Selfridges
✨Show Your Passion for Beauty & Fragrance
Make sure to express your enthusiasm for beauty and fragrance products during the interview. Share any personal experiences or knowledge you have about the latest trends, as this will demonstrate your genuine interest in the role.
✨Prepare for Competency Questions
Since the company uses competency-based questions, think of specific examples from your past experiences that showcase your communication skills, problem-solving abilities, and adaptability. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Team Spirit
As a Seasonal Sales Associate, teamwork is crucial. Be ready to discuss how you've successfully worked in teams before, highlighting your collaborative spirit and how you can contribute to creating a memorable customer experience.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how the company stays ahead of beauty trends. It shows your interest in the role and helps you assess if it's the right fit for you.
