At a Glance
- Tasks: Lead a dynamic team to drive sales and enhance customer experience in retail.
- Company: Join a passionate team at a leading retail brand.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Be part of a close-knit team dedicated to innovation in retail.
- Why this job: Make a real impact in retail while developing your leadership skills.
- Qualifications: Strong communication skills and a knack for driving performance.
The predicted salary is between 30000 - 36000 £ per year.
As a Sales Manager, you will be responsible for maximising the profitability of the division now and in the future, achieving excellent customer service and retail standards through team performance. Pro‑active in driving and developing future business, and influencing decisions, you will identify opportunities and risks using external market trends and competitor insights. Part of the senior retail leadership team, you will not only lead, develop and inspire your division, but also the wider store. Championing initiatives across services, operations and wellbeing.
As The Sales Manager You Will:
- Drive all sales opportunities, constantly seeking to improve productivity while managing all costs within budget, maximising stock availability and improving merchandising standards.
- Lead and inspire a skilled management team to sustain high performing teams through coaching and development, taking action when appropriate.
- Collaborate with senior leadership to action the company vision, ensuring effective implementation of initiatives.
- Challenge and develop operational efficiencies across the division and the store.
- Monitor divisional sales and profit, delivering appropriate action, including stock loss and markdown/wastage plan.
- Ensure that key business messages are cascaded effectively to all members of the team both own bought and concession.
- Plan effectively for key trading events (e.g. sale, new season) and ensure implementation.
- Be responsible for concession relationships, supporting the achievement of sales plans, and highlighting risks and opportunities.
- Ensure that the Division is fully compliant at all times with trading standards legislation, health & safety legislation and security standards.
A Bit About You:
- Commercially astute. You are responsive to customer needs as well as market and competitor trends, taking opportunities to improve performance by creating and owning a clear plan to deliver results.
- A great communicator. Friendly and confident in your manner, you excel in the relationships you build with customers, team members, stakeholders and concessions.
- Engaging with the ability to influence multiple stakeholders across various functions in order to drive change.
- Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance.
- A natural leader. Coaching team members to drive performance and enable change as well as supporting development.
- A team player. Bringing ideas and sharing best practice with the senior management team, whilst supporting others as appropriate.
- Collaborative. Working flexibly as part of the management team you will support in projects and cross functional meetings as appropriate.
- An example of our values, a trusted and respected colleague.
KPIs:
- Sales - Total OB and concession sales (LY and Plan), profit and cash sales margin.
- Stock loss – Cash and percentage to sales, audit compliance.
- Service – NPS score and data capture.
- People – Absence, turnover, engagement and pulse surveys, as well as productivity, UPT, ATV, SPH.
- Payroll – Cash and percentage to sales.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business. This job is a brilliant opportunity to join a close‑knit team who are incredibly passionate about taking Retail to the next level. If you’re looking to come into a new role and make a real impact, then this will be perfect for you.
Sales Manager - Accessorises employer: Selfridges
At Selfridges, we pride ourselves on being an exceptional employer that values creativity and customer engagement. Our vibrant work culture fosters personal growth and offers unique opportunities to connect with diverse guests in a dynamic retail environment. Join us in delivering extraordinary experiences while enjoying a supportive team atmosphere and flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Manager - Accessorises
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Selfridges, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Selfridges!
We think you need these skills to ace Sales Manager - Accessorises
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Selfridges, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Selfridges and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Selfridges that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Selfridges
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
