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- Tasks: Create extraordinary customer experiences and share your product knowledge.
- Company: Join the iconic Selfridges team in a vibrant retail environment.
- Benefits: Competitive pay, flexible hours, and a chance to learn from the best.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Great communication skills and a passion for sales and service.
- Other info: Flexible role with opportunities to grow and adapt in a fast-paced setting.
# Sales Associate – Wines & Spirits (FTC)## Sales Associate – Wines & Spirits (FTC)### Job IntroductionAs a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.**As a Sales Associate you will:*** Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs* Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services* From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards* Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area* Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room* Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you* Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors* Follow health, safety and security procedures, and play an active role in preventing stock loss* Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it.**A bit about you:*** Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements* Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training* Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate* It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same* Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer* Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation* An example of our values, a reliable and respected colleague*This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.*Selfridges| OpenStreetMap contributors| | || — | — || Salary | £13.86 / hr || | Hourly || Job Reference | selfridges/TP/617204/6297 || Contract Type | Christmas Temp || Closing Date | 05 October, 2025 || Job Category | Retail || Location | London, United Kingdom || | 05 September, 2025 |### Spread the word### Jobs in the same category #J-18808-Ljbffr
Sales Associate - Wines & Spirits (FTC) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Wines & Spirits (FTC)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Selfridges' values, products, and latest trends. This way, you can show off your knowledge and passion for the brand, making you stand out as a candidate.
✨Tip Number 2
Practice makes perfect! Prepare for those competency and strength style questions by thinking of examples from your past experiences. We all have stories to tell, so make sure you’ve got a few ready that highlight your customer service skills and problem-solving abilities.
✨Tip Number 3
Be yourself during the interview! Authenticity goes a long way in retail. Show your personality and how you connect with customers. Remember, they’re looking for someone who can create extraordinary experiences, so let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows you’re genuinely interested in the role.
We think you need these skills to ace Sales Associate - Wines & Spirits (FTC)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can create extraordinary experiences for our customers, so share any relevant experiences that highlight your skills in engaging with people.
Be Knowledgeable About Our Products: Make sure to mention your interest in wines and spirits, as well as any knowledge you have about current trends. We love candidates who are curious and eager to learn, so don’t hesitate to show us your passion for the products we offer.
Highlight Your Team Spirit: Since teamwork is key in this role, emphasise your ability to work collaboratively. Share examples of how you've contributed to a team environment in the past, and how you can bring that same spirit to Selfridges.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and for you to stay updated on your progress. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Selfridges
✨Know Your Products
Before the interview, dive deep into the wines and spirits you’ll be selling. Familiarise yourself with the latest trends, popular brands, and any unique offerings Selfridges has. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your ability to create memorable experiences, which is key for a Sales Associate.
✨Be Ready for Competency Questions
Selfridges uses competency-based questions, so practice answering them using the STAR method (Situation, Task, Action, Result). Prepare scenarios that highlight your communication skills, problem-solving abilities, and adaptability to different situations.
✨Embrace Flexibility
The role requires adaptability, so be prepared to discuss how you can handle changing tasks and responsibilities. Share examples of how you've successfully adapted to new challenges in previous roles, showing that you're a team player who can thrive in a dynamic environment.
