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For Companies At a Glance
- Tasks: Create extraordinary customer experiences and share your product knowledge.
- Company: Join the iconic Selfridges team with a focus on service excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a vibrant team and make a real impact in retail.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Dynamic environment with a chance to learn about the latest trends.
The predicted salary is between 28800 - 43200 £ per year.
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
Responsibilities
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
- From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards.
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Follow health, safety and security procedures, and play an active role in preventing stock loss.
A Bit About You
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Sales Associate - Toys (Full Time) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Toys (Full Time)
✨Tip Number 1
Get to know the company inside out! Research Selfridges, their products, and their values. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your people skills! Since customer service is key, try role-playing with a friend or family member. This will help you feel more confident in engaging with customers and showcasing your communication skills.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've gone above and beyond for customers or solved problems creatively. These stories will make you stand out during those competency-based questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic team players who are ready to create extraordinary experiences.
We think you need these skills to ace Sales Associate - Toys (Full Time)
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you know the ins and outs of the Sales Associate role. Familiarise yourself with Selfridges' values and what makes us unique. This will help you tailor your application to show that you're the perfect fit!
Show Off Your Skills: Highlight your customer service experience and any relevant skills in your application. We want to see how you can engage with customers and create memorable experiences. Use examples from your past roles to demonstrate your expertise!
Be Yourself: Let your personality shine through in your written application! We’re looking for genuine individuals who can connect with our diverse customers. Don’t be afraid to show your enthusiasm for the role and what you can bring to the team.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining the Selfridges family!
How to prepare for a job interview at Selfridges
✨Know Your Stuff
Before the interview, dive deep into Selfridges' product range and recent trends in the toy industry. Being well-informed will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your ability to create memorable experiences.
✨Be Ready for Competency Questions
Selfridges uses competency-based questions, so practice answering them using the STAR method (Situation, Task, Action, Result). This will help you structure your responses and highlight your problem-solving skills effectively.
✨Embrace Flexibility
During the interview, express your willingness to adapt and take on various tasks. Share examples of how you've successfully handled changing situations in previous roles, as this aligns with the flexible nature of the Sales Associate position.
