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- Tasks: Create extraordinary customer experiences and provide expert product knowledge.
- Company: Join the iconic Selfridges team in a vibrant retail environment.
- Benefits: Competitive hourly wage, flexible hours, and opportunities for growth.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a passion for sales and service.
- Other info: Flexible role with diverse tasks and a supportive work culture.
The predicted salary is between 11 - 16 £ per hour.
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate you will:- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
- From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards.
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Follow health, safety and security procedures, and play an active role in preventing stock loss.
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Sales Associate - Tekla, Designer Living - Full-time employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Tekla, Designer Living - Full-time
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Selfridges' values, products, and latest trends. This way, you can show off your knowledge and passion for the brand, making you stand out as a candidate.
✨Tip Number 2
Practice makes perfect! Prepare for those competency and strength style questions by thinking of examples from your past experiences. We all have stories to tell, so make sure you’ve got a few ready that highlight your customer service skills and problem-solving abilities.
✨Tip Number 3
Be yourself during the interview! Authenticity goes a long way in retail. Show your personality and how you connect with customers. Remember, they’re looking for someone who can create extraordinary experiences, so let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Selfridges team. So, get clicking and let’s get you that Sales Associate role!
We think you need these skills to ace Sales Associate - Tekla, Designer Living - Full-time
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and retail. Make it engaging and relatable!
Tailor Your Application: Make sure to customise your application for the Sales Associate role at Selfridges. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to creating extraordinary customer experiences!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Selfridges
✨Know Your Stuff
Make sure you’re well-versed in Selfridges' latest products, services, and events. Brush up on competitor offerings too! This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in the past. Think about times when you resolved issues or created memorable experiences. This will demonstrate your ability to deliver exceptional service, which is key for a Sales Associate.
✨Be Ready for Competency Questions
Selfridges uses competency-based questions, so practice answering them using the STAR method (Situation, Task, Action, Result). This will help you structure your responses and highlight your problem-solving skills effectively.
✨Embrace Flexibility
Be prepared to discuss how you can adapt to different roles and challenges within the store. Share examples of times when you’ve successfully taken on varied tasks or worked in different departments, showcasing your collaborative spirit and adaptability.