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For Companies At a Glance
- Tasks: Create extraordinary customer experiences and provide expert product knowledge.
- Company: Join the iconic Selfridges team in a vibrant retail environment.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Great communication skills and a passion for sales and service.
- Other info: Embrace a flexible role with diverse responsibilities and career development.
Overview
Job Introduction
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate You Will
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
- From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
- Follow health, safety and security procedures, and play an active role in preventing stock loss
- Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it.
A Bit About You
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation
- An example of our values, a reliable and respected colleague
This is a general summary of the role and responsibilities; all team members are expected to be flexible in the work they undertake, according to the needs of the business.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Retail
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Sales Associate - Ralph Lauren (Menswear) - 15 Hours employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Ralph Lauren (Menswear) - 15 Hours
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Ralph Lauren's latest collections and Selfridges' unique offerings. This way, when you chat with customers, you'll sound like a pro and build that all-important rapport.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable engaging with different types of customers. The more you practice, the more confident you'll feel when it comes to delivering that extraordinary customer experience.
✨Tip Number 3
Be ready for those competency questions in interviews! Think about your past experiences and how they relate to the skills needed for this role. We recommend jotting down examples that showcase your problem-solving abilities and adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need any help during the process.
We think you need these skills to ace Sales Associate - Ralph Lauren (Menswear) - 15 Hours
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can create extraordinary experiences for our customers, so share any relevant experiences that highlight your skills in this area.
Be Knowledgeable About the Brand: Make sure to do a bit of homework on Ralph Lauren and Selfridges. We love candidates who are well-informed about our products and values, so mention any specific items or trends that excite you in your application.
Highlight Your Team Spirit: As a Sales Associate, teamwork is key! In your application, talk about times you've worked collaboratively with others to achieve a common goal. We’re looking for those who can inspire and support their colleagues.
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep your application professional. Share your personality, but also ensure your writing is clear and concise. And don’t forget, apply through our website for the best chance!
How to prepare for a job interview at Selfridges
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Selfridges' latest products and services. Familiarise yourself with current trends in menswear and be ready to discuss how you can help customers find what they need.
✨Show Off Your Communication Skills
Practice engaging with different types of customers. Think about how you would approach someone looking for a specific item versus someone who’s just browsing. Being able to adapt your communication style is key!
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved customer issues in the past. Whether it’s finding a replacement item or handling a refund, showing that you can think on your feet will impress the interviewers.
✨Embrace Flexibility
Be ready to discuss how you can adapt to various roles within the store. Highlight any previous experiences where you’ve taken on different tasks or worked in diverse teams, as this shows your willingness to go above and beyond.
