Sales Associate - Menswear (Various Departments) Full - Time

We are currently recruiting Sales Associates across a few departments in the Menswear division, including Menswear Adventure Room, Menswear Jewellery, and Menswear Designer Street. As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do; you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.

As a Sales Associate you will:

• Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
• Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
• From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards.
• Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
• Manage and oversee the stock in your department, from unpacking deliveries (new and replenished lines), to completing audits and maintaining the stock room.
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
• Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
• Follow health, safety and security procedures, and play an active role in preventing stock loss.

A bit about you:

• Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
• Well informed. You will develop excellent product knowledge by following trends and being aware of our competitor's activity, along with taking part in supplier training.
• Known to be a sales and service expert. You'll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
• It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
• Problem solving skills. You'll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
• Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
• An example of our values, a reliable and respected colleague.

This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.