Sales Associate - Menswear - Varied Hours (Birmingham)

Job Description:

Job Introduction:

As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.

Customer service is at the heart of what you do; you will be an expert on all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store, including the latest products, events, and services that only Selfridges can offer.

As a Sales Associate, you will:

• Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge, and catering to customer needs.
• Conduct sales, refunds, and exchanges, helping customers find suitable items or directing them to our online services.
• Maintain retail standards by selling, replenishing stock, organizing rails, and hosting.
• Be receptive to customer feedback and use it to improve service, sales, and retail standards.
• Manage stock in your department, including unpacking deliveries, conducting audits, and maintaining the stock room.
• Adapt to daily challenges, potentially working across different departments, bringing your service excellence and collaborative spirit.
• Stay ahead of trends by expanding your product and competitor knowledge.
• Follow health, safety, and security procedures, actively preventing stock loss.
• Support the interview process with competency and strength-based questions; assistance is available at every stage.

About you:

• Excellent communicator, able to positively engage with all customer types, including international clients.
• Well-informed about products, trends, and competitors, with a willingness to participate in supplier training.
• Proven sales and service skills, capable of delivering exceptional service and initiating additional offerings.
• Responsible for stock replenishment, maintaining standards, and inspiring others.
• Strong problem-solving skills, able to resolve issues and adapt approaches per customer.
• Flexible and adaptable to business needs, willing to take ownership of tasks beyond the role\’s expectations.
• Reliable and respected, exemplifying our values.

This role requires flexibility, as tasks may change based on business needs.

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