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- Tasks: Create extraordinary customer experiences and maintain high retail standards.
- Company: Join the iconic Selfridges team in a vibrant retail environment.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a dynamic team and engage with diverse customers daily.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible role with potential to work across different departments.
The predicted salary is between 28800 - 34560 £ per year.
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate you will:- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
- From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards.
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Follow health, safety and security procedures, and play an active role in preventing stock loss.
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Sales Associate - Menswear Designer Street (Full Time) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Menswear Designer Street (Full Time)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Selfridges' latest products, events, and services. This way, when you walk into that interview, you’ll be ready to impress with your knowledge and passion.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable engaging with different types of customers. The more you practice, the more natural it will feel during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to adapt and provide exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you at every stage of the process, so don’t hesitate to reach out if you need help.
We think you need these skills to ace Sales Associate - Menswear Designer Street (Full Time)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can create extraordinary experiences for our customers, so share any relevant experiences that highlight your skills in engaging with people.
Be Knowledgeable About the Brand: Make sure to do a bit of homework on Selfridges and the menswear designer street. We love candidates who are well-informed and can demonstrate their understanding of our products and services. Mention any trends or competitors you’re aware of to show you’re on the ball!
Highlight Your Flexibility: This role requires adaptability, so don’t shy away from mentioning times when you’ve successfully handled changing situations. We appreciate candidates who can take ownership and go beyond expectations, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Selfridges
✨Know Your Stuff
Before the interview, dive deep into Selfridges' latest products and services. Familiarise yourself with current trends in menswear and be ready to discuss how you can enhance the customer experience with your knowledge.
✨Showcase Your Communication Skills
Practice engaging with different types of customers. Think of examples where you've successfully built rapport or resolved issues. This will demonstrate your ability to connect with a diverse clientele, which is crucial for a Sales Associate.
✨Emphasise Teamwork
Be prepared to share experiences where you've worked collaboratively in a team. Highlight how you contributed to creating memorable customer experiences and how you can inspire others to maintain high retail standards.
✨Adaptability is Key
Think of situations where you've had to adapt quickly to changing circumstances. Whether it’s handling stock or shifting between departments, showing that you can thrive in a flexible role will impress the interviewers.
