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For Companies At a Glance
- Tasks: Engage customers, manage stock, and create memorable shopping experiences.
- Company: Join Selfridges, a renowned retail destination known for extraordinary customer service.
- Benefits: Enjoy flexible hours, team collaboration, and opportunities for personal growth.
- Why this job: Be part of a vibrant team, learn about the latest trends, and make a real impact.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Support available throughout the interview process; flexibility is key in this role.
Job Introduction
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.
Customer service is at the heart of what you do,you will be an expert for all things Selfridges and the go-to person to help our customers.You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate you will:
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
- From selling and replenishing stock, organising rails, to hosting,you will be maintaining the highest of retail standards
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
- Adapt to the challenges that vary from day to day.A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
- Follow health, safety and security procedures, and play an active role in preventing stock loss
- Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it.
A bit about you:
- Great communicator.You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
- Well Informed.You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
- Known to be a sales and service expert.You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
- Problem solving skills.You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
- Flexible.Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation
- An example of our values, a reliable and respected colleague
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
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Sales Associate (FTC) - Christmas Shop (Various Hours) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate (FTC) - Christmas Shop (Various Hours)
✨Tip Number 1
Familiarise yourself with Selfridges' latest products and services. Visit the store or browse their website to understand what makes them unique, as this knowledge will help you engage customers effectively during your interview.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you for the customer interactions you'll face as a Sales Associate and demonstrate your ability to build rapport.
✨Tip Number 3
Stay updated on retail trends and competitor activities. Being well-informed will not only boost your confidence but also show your potential employer that you're proactive and genuinely interested in the retail environment.
✨Tip Number 4
Be ready to discuss examples of how you've solved problems in previous roles. Think of specific situations where you went above and beyond for a customer, as this aligns with the expectations of a Sales Associate at Selfridges.
We think you need these skills to ace Sales Associate (FTC) - Christmas Shop (Various Hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've engaged with customers, resolved issues, and contributed to a positive shopping experience.
Demonstrate Product Knowledge: Mention any relevant experience you have with retail products or trends. Show that you are proactive about staying informed on product knowledge, which is crucial for this role at Selfridges.
Prepare for Competency Questions: Since Selfridges uses competency-based questions in interviews, prepare examples that demonstrate your problem-solving skills, adaptability, and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
How to prepare for a job interview at Selfridges
✨Showcase Your Customer Service Skills
As a Sales Associate, customer service is key. Be prepared to share examples of how you've positively engaged with customers in the past, highlighting your ability to build rapport and cater to diverse needs.
✨Demonstrate Product Knowledge
Familiarise yourself with Selfridges' latest products and services. During the interview, express your enthusiasm for learning about trends and competitors, showing that you're proactive in staying informed.
✨Emphasise Flexibility and Adaptability
The role requires adaptability to various tasks and departments. Share experiences where you've successfully adjusted to changing circumstances or taken on additional responsibilities to meet business needs.
✨Prepare for Competency Questions
Selfridges uses competency-based questions in interviews. Think of specific situations where you've demonstrated problem-solving skills, teamwork, and sales expertise, and be ready to discuss these in detail.
