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For Companies At a Glance
- Tasks: Engage customers, manage stock, and create memorable shopping experiences.
- Company: Join Selfridges, a renowned retail destination known for exceptional service and unique products.
- Benefits: Enjoy flexible hours, team support, and opportunities for personal growth.
- Why this job: Be part of a vibrant team, learn about trends, and make a real impact on customer satisfaction.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexibility is key; you may work across different departments.
The predicted salary is between 28800 - 43200 £ per year.
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do; you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate you will:
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
- From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards.
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Manage and oversee the stock in your department, from unpacking deliveries (new and replenished lines), to completing audits and maintaining the stock room.
- Adapt to the challenges that vary from day to day.
- A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Follow health, safety and security procedures, and play an active role in preventing stock loss.
A bit about you:
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well informed. You will develop excellent product knowledge by following trends and being aware of our competitors' activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Sales Associate - Foodhall, Cheese & Deli (Full Time) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Foodhall, Cheese & Deli (Full Time)
✨Tip Number 1
Familiarise yourself with Selfridges' product range, especially in the Foodhall, Cheese & Deli sections. Knowing the latest products and trends will help you engage customers effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for the competency-based questions in the interview, allowing you to showcase your problem-solving abilities and adaptability.
✨Tip Number 3
Stay updated on competitors' offerings and market trends. Being well-informed will not only boost your confidence but also show your potential employer that you're proactive and genuinely interested in the retail environment.
✨Tip Number 4
Demonstrate your flexibility and teamwork skills by sharing examples from previous experiences where you adapted to changing situations or collaborated with others. This will align with the expectations of the Sales Associate role at Selfridges.
We think you need these skills to ace Sales Associate - Foodhall, Cheese & Deli (Full Time)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Sales Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've engaged with customers, resolved issues, and contributed to a positive shopping experience.
Demonstrate Product Knowledge: Mention any relevant knowledge you have about food products, trends, or competitors. This shows your enthusiasm for the role and your commitment to being well-informed, which is crucial for a Sales Associate.
Prepare for Competency Questions: Since the company uses competency-based questions during interviews, prepare examples that demonstrate your problem-solving skills, adaptability, and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
How to prepare for a job interview at Selfridges
✨Showcase Your Customer Service Skills
As a Sales Associate, customer service is key. Be prepared to share examples of how you've successfully engaged with customers in the past, highlighting your ability to build rapport and cater to their needs.
✨Demonstrate Product Knowledge
Familiarise yourself with Selfridges' offerings, especially in the Foodhall, Cheese & Deli sections. Discuss current trends and competitors during the interview to show your enthusiasm and commitment to staying informed.
✨Prepare for Competency Questions
Selfridges uses competency-based questions in interviews. Think of specific situations where you've demonstrated problem-solving skills, adaptability, and teamwork, and be ready to discuss these experiences in detail.
✨Exude Flexibility and Adaptability
Highlight your willingness to take on various tasks and adapt to changing business needs. Share examples of times when you've successfully managed multiple responsibilities or stepped outside your usual role to support your team.
