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For Companies At a Glance
- Tasks: Engage customers, manage stock, and create memorable shopping experiences.
- Company: Join the iconic Selfridges team, known for extraordinary customer service.
- Benefits: Enjoy flexible hours, training opportunities, and a vibrant work environment.
- Why this job: Be part of a dynamic team that values creativity and customer connection.
- Qualifications: Great communication skills and a passion for retail are essential.
- Other info: Support available throughout the interview process; flexibility is key.
The predicted salary is between 28800 - 43200 £ per year.
Sales Associate – Designer Studio (Jaded London) – Full-time
Sales Associate – Designer Studio (Jaded London) – Full-time
Job Introduction
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.
Customer service is at the heart of what you do,you will be an expert for all things Selfridges and the go-to person to help our customers.You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate you will:
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
- From selling and replenishing stock, organising rails, to hosting,you will be maintaining the highest of retail standards
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
- Adapt to the challenges that vary from day to day.A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
- Follow health, safety and security procedures, and play an active role in preventing stock loss
- Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it.
A bit about you:
- Great communicator.You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
- Well Informed.You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
- Known to be a sales and service expert.You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
- Problem solving skills.You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
- Flexible.Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation
- An example of our values, a reliable and respected colleague
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
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Sales Associate - Designer Studio (Jaded London) - Full-time employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Designer Studio (Jaded London) - Full-time
✨Tip Number 1
Familiarise yourself with Selfridges' latest products and services. Visit the store frequently to observe customer interactions and understand what makes their shopping experience unique.
✨Tip Number 2
Engage with current Sales Associates or attend events at Selfridges to gain insights into the company culture and expectations. This will help you tailor your approach during interviews.
✨Tip Number 3
Practice your communication skills by role-playing customer scenarios with friends or family. This will prepare you for the competency-based questions that focus on customer service and problem-solving.
✨Tip Number 4
Stay updated on retail trends and competitor activities. Being knowledgeable about the industry will not only impress during interviews but also demonstrate your passion for the role.
We think you need these skills to ace Sales Associate - Designer Studio (Jaded London) - Full-time
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Sales Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've engaged with customers, resolved issues, and contributed to a positive shopping experience.
Highlight Product Knowledge: Mention any relevant experience you have with retail products or trends. Show that you are proactive about staying informed on industry developments and competitor activities, as this is crucial for the role.
Prepare for Competency Questions: Since the company uses competency-based questions during interviews, prepare examples from your past experiences that demonstrate your problem-solving abilities, adaptability, and teamwork skills.
How to prepare for a job interview at Selfridges
✨Showcase Your Customer Service Skills
As a Sales Associate, customer service is key. Be prepared to share examples of how you've successfully engaged with customers in the past, highlighting your ability to build rapport and cater to their needs.
✨Demonstrate Product Knowledge
Familiarise yourself with the latest trends and products relevant to Selfridges. During the interview, express your enthusiasm for learning about new items and how you can use that knowledge to enhance the customer experience.
✨Emphasise Flexibility and Adaptability
The role requires adaptability to various tasks and departments. Share experiences where you've successfully adjusted to changing circumstances or taken on additional responsibilities to meet business needs.
✨Prepare for Competency Questions
Selfridges uses competency-based questions in interviews. Think of specific situations where you've demonstrated problem-solving skills, teamwork, and sales expertise, and be ready to discuss these in detail.
