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For Companies At a Glance
- Tasks: Engage customers, manage stock, and create memorable shopping experiences.
- Company: Join Selfridges, a renowned retail destination known for exceptional service and quality.
- Benefits: Enjoy flexible hours, team support, and opportunities to learn about food trends.
- Why this job: Be part of a dynamic team that values creativity and customer connection.
- Qualifications: Passion for food and great communication skills are essential; experience is a plus.
- Other info: Flexible role with opportunities to work across different departments.
The predicted salary is between 22000 - 30000 £ per year.
Sales Associate – Cheese and Deli, Foodhall
Sales Associate – Cheese and Deli, Foodhall
Job Introduction
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.
Customer service is at the heart of what you do,you will be an expert for all things Selfridges and the go-to person to help our customers.You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate you will:
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
- From selling and replenishing stock, organising rails, to hosting,you will be maintaining the highest of retail standards
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
- Adapt to the challenges that vary from day to day.A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
- Follow health, safety and security procedures, and play an active role in preventing stock loss
- Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it.
A bit about you:
- Experience behind a Cheese and Deli counter is a plus, but a passion for all things food is essential.
- Great communicator.You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
- Well Informed.You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
- Known to be a sales and service expert.You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
- Problem solving skills.You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
- Flexible.Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation
- An example of our values, a reliable and respected colleague
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
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Sales Associate - Cheese and Deli, Foodhall employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Cheese and Deli, Foodhall
✨Tip Number 1
Familiarise yourself with the latest trends in cheese and deli products. This knowledge will not only impress during your interview but also help you engage customers effectively.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about food topics. Being able to articulate your passion for food will make you stand out as a candidate.
✨Tip Number 3
Visit Selfridges and observe how current Sales Associates interact with customers. Take notes on their approach to customer service and product knowledge, which can be beneficial for your own style.
✨Tip Number 4
Prepare for competency-based questions by reflecting on your past experiences. Think of specific examples where you've demonstrated problem-solving skills or exceptional customer service.
We think you need these skills to ace Sales Associate - Cheese and Deli, Foodhall
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've engaged with customers, resolved issues, and contributed to a positive shopping experience.
Highlight Food Knowledge: If you have experience or a passion for food, especially cheese and deli products, make sure to mention it. Discuss any relevant knowledge or training that demonstrates your enthusiasm for the role.
Prepare for Competency Questions: Since the company uses competency-based questions during interviews, prepare examples from your past experiences that demonstrate your problem-solving skills, adaptability, and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
How to prepare for a job interview at Selfridges
✨Show Your Passion for Food
Make sure to express your enthusiasm for food, especially cheese and deli products. Share any personal experiences or knowledge you have about different types of cheeses or deli meats, as this will demonstrate your genuine interest in the role.
✨Demonstrate Excellent Communication Skills
Prepare to showcase your ability to engage with a diverse range of customers. Think of examples where you've successfully communicated with customers, resolved their issues, or provided exceptional service, as these will highlight your suitability for the role.
✨Be Ready for Competency Questions
Since Selfridges uses competency-based questions, think of specific situations where you've demonstrated problem-solving skills, teamwork, or adaptability. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Research Selfridges and Its Offerings
Familiarise yourself with Selfridges' latest products, events, and services. Being well-informed will not only help you answer questions confidently but also show your commitment to being an expert in the role.
