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For Companies At a Glance
- Tasks: Create memorable customer experiences and maintain high retail standards in a dynamic environment.
- Company: Join the iconic Selfridges team during the festive season.
- Benefits: Enjoy up to 35% discount on products and flexible working hours.
- Why this job: Be part of the Christmas magic and enhance your sales skills.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Flexible role with opportunities to learn and grow in retail.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Sales Associate – 37.5 hours – Foodhall – Fresh Food (Trafford)
Get AI-powered advice on this job and more exclusive features.
Christmas At Selfridges – What To Expect
- You’ll get to be a part of the Selfridges Christmas Magic and join our teams at our busiest time of year!
- You will be required to work weekends and be available for at least 2 out of the following key dates: Christmas Eve, Boxing Day, New Year’s Eve and New Year’s Day
- You’ll receive some great benefits & perks including access to our team member discount which is up to 35 percent on own-bought products!
Responsibilities
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
- From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Manage and oversee the stock in your department, from unpacking deliveries (new and replenished lines), to completing audits and maintaining the stock room
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
- Follow health, safety and security procedures, and play an active role in preventing stock loss
A Bit About You
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- You will replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
Due to the high number of vacancies we will have across our stores, we are advertising now but assessments will not take place until September. We will update you as soon as we can on the status of your application.
Seniority
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries
- Retail
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Sales Associate - 37.5 hours - Foodhall - Fresh Food (Trafford) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - 37.5 hours - Foodhall - Fresh Food (Trafford)
✨Tip Number 1
Get to know the company! Before your interview, dive into Selfridges' values and culture. This will help you connect with the team and show that you're genuinely interested in being part of the Christmas magic.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve issues or provide product knowledge. Role-playing with a friend can help you feel more confident when engaging with customers.
✨Tip Number 3
Be flexible and ready to adapt! The retail environment can change quickly, especially during the festive season. Show that you're open to taking on different roles and responsibilities as needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Sales Associate - 37.5 hours - Foodhall - Fresh Food (Trafford)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to customise your application for the Sales Associate position. Highlight your relevant experience and skills that match the job description, especially your customer service and sales expertise.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Selfridges
✨Know Your Products
Before the interview, make sure you brush up on your product knowledge. Familiarise yourself with the fresh food offerings at Selfridges and any current trends in the food industry. This will help you demonstrate your enthusiasm and ability to engage customers effectively.
✨Showcase Your Communication Skills
Practice how you would engage with different types of customers. Think about examples where you've successfully built rapport or resolved issues. Being a great communicator is key for this role, so be ready to share your experiences during the interview.
✨Emphasise Flexibility
Highlight your adaptability and willingness to take on various tasks. Since the role requires working across different departments, share examples of times when you've successfully adjusted to changing circumstances or taken ownership of unexpected challenges.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Prepare by thinking of specific situations where you went above and beyond for a customer or handled a difficult situation. This will show your potential employer that you're ready to deliver extraordinary service.
