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- Tasks: Analyse data to support retail teams in decision making and problem solving.
- Company: Join a leading retail brand known for its innovative approach and customer focus.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values collaboration and creativity in improving customer experiences.
- Qualifications: Strong analytical skills, proficiency in Excel, and experience with data management tools required.
- Other info: Flexibility in tasks is expected as business needs evolve.
The predicted salary is between 28800 - 43200 £ per year.
As a Retail Operations Analyst, you will process, analyse and interpret data to support the retail teams to create effective decision making and problem solving.
You Will:
- Effectively analyse sales performance, customer and cost metrics using data to support teams to create effective decision making and problem solving.
- Liaise with key stakeholders and produce event guidelines and comparative analysis for key trading events, from CCE, sale, to new space / brand launches.
- Propose and implement initiatives to improve the customer experience whilst driving efficiencies.
- Coach our teams to think differently about ways of working and making operational excellence the norm.
- Build a strong working relationship with the WFM analysts, collaborating to ensure that data supports scheduling efficiency and optimisation to allow teams to provide the best customer experience.
- Analyse and visualise data to give recommendations to key stakeholders.
- Utilise data to create a story / opportunity to better manage time and processes, allowing for retail teams to focus on customer and team.
- Understand the needs of stakeholders and use data to allow them to articulate/prove what they are trying to achieve.
- Take an idea and make it happen with recommendations.
A Bit About You:
- Collaborative. Working with key stakeholders to simplify ways of working, influencing where necessary.
- A great communicator. You have excellent influencing and negotiating skills, whilst building professional, lasting relationships at all levels.
- Able to build strong working relationships across all areas especially with Retail Ops teams, Finance, IT and B&M.
- All over the numbers. You are comfortable and able to provide reports and analysis of financial position and forecast, with a strong working knowledge of Excel and management and exploitation of master data.
- Naturally pragmatic and solutions orientated. You find solutions in the data you analyse and can give clear guidance.
- Knowledgeable of Retek, Hyperion, Salesforce, Oracle, JRNI, Medallia, My Workday as well as MS Office including Teams and PowerPoint.
- A team player. You support the wider Retail Management and Operations team as a whole.
- Able to analyse and visualise data to show recommendations to key stakeholders.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Retail Operations Analyst employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Analyst
✨Tip Number 1
Familiarise yourself with the key tools mentioned in the job description, such as Excel, Salesforce, and Oracle. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with current or former Retail Operations Analysts if possible. Engaging with them can provide you with insider knowledge about the role and the company culture, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data to drive decision-making in previous roles. Being able to articulate your experience in analysing and visualising data will set you apart from other candidates.
✨Tip Number 4
Showcase your collaborative skills by preparing examples of how you've successfully worked with cross-functional teams. Highlighting your ability to build relationships and influence stakeholders will resonate well with the hiring team.
We think you need these skills to ace Retail Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Retail Operations Analyst role. Focus on your analytical abilities, data interpretation skills, and any experience with tools like Excel or Salesforce.
Craft a Compelling Cover Letter: In your cover letter, emphasise your collaborative nature and communication skills. Mention specific examples of how you've influenced decision-making or improved processes in previous roles.
Showcase Your Data Skills: Provide examples of how you've used data to drive decisions or improve customer experiences. If you have experience with data visualisation tools, mention this as it’s crucial for the role.
Research the Company Culture: Understand the values and culture of the company. Reflect this understanding in your application by demonstrating how you embody these values and how you can contribute to a collaborative work environment.
How to prepare for a job interview at Selfridges
✨Show Your Analytical Skills
Be prepared to discuss your experience with data analysis. Bring examples of how you've used data to drive decision-making in previous roles, and be ready to explain your thought process when interpreting metrics.
✨Communicate Effectively
Since the role requires liaising with various stakeholders, practice articulating your ideas clearly. Use examples from your past experiences where you successfully influenced or negotiated outcomes with different teams.
✨Demonstrate Collaboration
Highlight your ability to work as part of a team. Share instances where you collaborated with others to solve problems or improve processes, especially in a retail or operational context.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of tools like Excel, Salesforce, and any other software mentioned in the job description. Be ready to discuss how you've used these tools in your previous roles to analyse data and support decision-making.
