Regulatory Advisor - Product Compliance (London)

As a Regulatory Advisor, you will support the Product Compliance team – part of the Buying Division. You will assess the suitability and compliance of DG products proposed by our Buyers to ensure any approved products meet the relevant DG criteria for buying and shipping.

Responsibilities

• Support the management and approval/rejection of products; ensuring relevant products have been correctly assessed and coded in line with internal DG policies & procedures and/or the relevant legislation.
• Consolidate and correctly store documents e.g. Safety Data Sheets, or Cosmetic FITPCs; ensuring full traceability and highlighting missing or conflicting data, non-conformances and/or errors e.g. where DG data is not required and can be safely shipped, or e.g. where gift sets or bundles may raise concerns.
• Manage and resolve queries; liaising closely with internal stakeholders e.g. Buyers, Merchandising, Online Copy, Digital Trading, Product Lifecycle, Retail Ops, Supply Chain and external contacts e.g. brands/suppliers, Distribution Centre (DHL).
• Retrospectively monitor/audit hazardous flags in the relevant systems, trackers and Online platform e.g. UN Codes/UDAs in RMS/Retek, the Off List Checker, Set Up Utility report or online copy, to ensure accurate transition of data/information to the website and Distribution Centre/Carrier (Red Prairie), in line with key launch dates.
• Ensure issues identified are actioned and closed off in a timely manner; investigating complaints or concerns according to procedure and escalating when appropriate.
• Support the research, development and creation of specific Standard Operational Procedures (SOPS) to support the delivery of compliant cross-divisional ways of working.
• Audit the compliance of our online Concession partner products managed by the Product Lifecycle team.
• Proactively review/audit online copy and highlight missing customer-facing flags e.g. non-returnable warning statements to ensure reverse carriage compliance.
• Deliver Dangerous Goods General Awareness and CBTA training to relevant team members across a variety of departments.
• Conduct audits of relevant Back of House areas (across all stores) to ensure storage compliance.
• Work collaboratively e.g. with the Product Management team to support the ongoing improvement of DG compliance across the business from end to end.

How you’ll do it

• Analytical and results driven, able to use data to measure performance and identify areas of improvement.
• Organised. You can multi-task, prioritise and work to tight deadlines, whilst maintaining excellent attention to detail.
• A problem solver. You can apply different ways of thinking in different situations.
• A great communicator, both verbal and written. You can correspond with different people, across various teams, at different levels in the business.
• Able to influence and build positive relationships by actively engaging with your key stakeholders.
• Proactive and responsive to business needs; you are comfortable with responsibility and ownership of your tasks – able to work autonomously to deliver great results.
• Systems literate. You are proficient in Excel, and other Microsoft Office software systems, with high levels of accuracy.
• Qualified or working towards DGSA Qualification or equivalent (e.g. IATA), or ready to.
• An advocate for diversity and inclusion in what you say and in what you do.
• A trusted and respected colleague – focused on delivering our three core values with authenticity and integrity:

Values

• Embrace Every Self
• Create the Extraordinary
• Lead with Purpose

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.