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For Companies At a Glance
- Tasks: Greet clients, manage appointments, and ensure a welcoming atmosphere.
- Company: Join Selfridges, a renowned retail brand known for exceptional service and products.
- Benefits: Enjoy a fun work environment with opportunities for career growth and creative expression.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction.
- Qualifications: No specific experience required; just bring your positive attitude and willingness to learn.
- Other info: Flexible hours and a chance to work in a vibrant retail setting.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of the business to take Personal Shopping to the next level? Looking for a company that wants to help further your career in Retail as well as provide you with an exciting, inspiring and fun place to work?
Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the front of house team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department.
As a Personal Shopping Receptionist You Will:
- Greet clients in a polite and friendly manner
- Actively listen to clients and respond to their enquiries
- Direct clients to the lounge and inform relevant colleague to assist
- Offer/prepare beverages for the clients
- Answer calls and deal with all client enquiries in a polite and professional manner
- Book appointments on the relevant system following the correct procedures
- Inform relevant colleagues regarding appointment booking/cancellations following the department’s procedure
- Complete all Front Desk admin tasks in a timely manner, including Sales Tracker and CRM
- Check/respond to department’s emails throughout the day
- Check all What’s App groups throughout the day and take relevant action
- Contact alterations department upon request
- Check courier/driver availability and book client deliveries
- Request client transfers if needed
- Respond to any shop floor/brand enquiries and involve the relevant colleagues when needed
- Communicate effectively all tasks/enquiries to the relevant colleagues and duty manager
- Ensure BOH kitchen is fully replenished throughout the day
- Ensure bathroom amenities are replenished
- Check lounge is consistently tidy throughout the day
- Report any maintenance issues to line Manager
A Bit About You:
- Ensure you comply with the Selfridges Values
- Assist colleagues during busy periods with all tasks at hand
- Help with clearing rooms following appointments when necessary
- Communicate effectively when leaving the desk and ask for cover
- Support line/duty manager with tasks
- Be punctual and follow correct procedure for lateness and sickness
- Assist with EOD cashing up and take cash bag to Cash Office
- Adapt schedule according to the business’ needs
- Possess a positive attitude towards business changes
- Work outside FOH responsibilities when needed to contribute further towards the business’ success
Receptionist - Personal Shopping employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Personal Shopping
✨Tip Number 1
Familiarise yourself with Selfridges' values and customer service standards. Understanding their ethos will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Practice your communication skills, especially in a customer-facing context. Role-play scenarios where you greet clients or handle enquiries to build confidence and ensure you can respond effectively under pressure.
✨Tip Number 3
Network with current or former employees of Selfridges if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Stay updated on the latest trends in retail and personal shopping. Being knowledgeable about industry developments will not only impress during interviews but also show your passion for the role.
We think you need these skills to ace Receptionist - Personal Shopping
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved personal shopping or retail. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the Personal Shopping concept. Mention specific skills that align with the responsibilities listed, such as communication and organisational skills.
Showcase Your Personality: As a receptionist, your personality is key. Use your application to convey your friendly and professional demeanour. Share examples of how you've successfully interacted with clients in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Selfridges
✨Showcase Your Customer Service Skills
As a Personal Shopping Receptionist, your ability to provide exceptional customer service is key. Prepare examples of how you've successfully handled client enquiries or resolved issues in the past. This will demonstrate your capability to create a welcoming atmosphere for clients.
✨Familiarise Yourself with Selfridges
Research Selfridges and its values thoroughly before the interview. Understanding the brand's ethos and the products they offer will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and responding thoughtfully. This skill is crucial for the role, as you'll need to listen to clients' needs and respond appropriately.
✨Demonstrate Flexibility and Teamwork
Be prepared to discuss how you can adapt to changing situations and support your colleagues during busy periods. Highlight any previous experiences where you've worked effectively as part of a team to achieve common goals.
