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For Companies At a Glance
- Tasks: Welcome clients, manage appointments, and ensure a top-notch shopping experience.
- Company: Join the iconic Selfridges team in a vibrant retail environment.
- Benefits: Exciting career growth, creative opportunities, and a fun workplace culture.
- Why this job: Be the face of luxury shopping and make every client's visit unforgettable.
- Qualifications: Strong communication skills and a friendly, professional attitude.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of the business to take Personal Shopping to the next level? Looking for a company that wants to help further your career in Retail as well as provide you with an exciting, inspiring and fun place to work?
Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the front of house team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department.
What you will do
As a Personal Shopping Receptionist You Will
- Greet clients in a polite and friendly manner
- Actively listen to clients and respond to their enquiries
- Direct clients to the lounge and inform relevant colleague to assist
- Offer/prepare beverages for the clients
- Answer calls and deal with all client enquiries in a polite and professional manner
- Book appointments on the relevant system following the correct procedures
- Inform relevant colleagues regarding appointment booking/cancellations following the department’s procedure
- Complete all Front Desk admin tasks in a timely manner, including Sales Tracker and CRM
- Check/respond to department’s emails throughout the day
- Check all What’s App groups throughout the day and take relevant action
- Contact alterations department upon request
- Check courier/driver availability and book client deliveries
- Request client transfers if needed
- Respond to any shop floor/brand enquires and involve the relevant colleagues when needed
- Communicate effectively all tasks/enquires to the relevant colleagues and duty manager
- Ensure BOH kitchen is fully replenished throughout the day
- Ensure bathroom amenities are replenished
- Check lounge is consistently tidy throughout the day
- Report any maintenance issues to line Manager
A Bit About You
As a Personal Shopping Receptionist, you will:
- Ensure you comply with the Selfridges Values
- Assist colleagues during busy periods with all tasks at hand
- Help with clearing rooms following appointments when necessary
- Communicate effectively when leaving the desk and ask for cover
- Support line/duty manager with tasks
- Be punctual and follow correct procedure for lateness and sickness
- Assist with EOD cashing up and take cash bag to Cash Office
- Adapt schedule according to the business’ needs
- Possess a positive attitude towards business changes
- Work outside FOH responsibilities when needed to contribute further towards the business’ success
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Receptionist - Personal Shopping employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Personal Shopping
✨Tip Number 1
Get to know the company inside out! Research Selfridges and its Personal Shopping service. The more you know, the better you can tailor your approach when you meet them.
✨Tip Number 2
Practice your greeting and active listening skills. When you get that chance to meet the team, show off your friendly manner and ability to respond to enquiries like a pro!
✨Tip Number 3
Be ready to demonstrate your organisational skills. They’ll want to see how you handle booking appointments and managing admin tasks, so come prepared with examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Selfridges team.
We think you need these skills to ace Receptionist - Personal Shopping
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of creativity and warmth into your words. Remember, as a Personal Shopping Receptionist, you'll be the first point of contact for our clients, so show us how friendly and approachable you can be!
Tailor Your Application: Make sure to tailor your application specifically for this role. Highlight your experience in customer service and any relevant skills that align with the job description. We love seeing how your background fits with what we do at Selfridges, so don’t hold back on showcasing your expertise!
Be Clear and Concise: While we appreciate creativity, clarity is key! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences. We want to get to know you quickly, so make it easy for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Selfridges
✨Know Your Stuff
Familiarise yourself with Selfridges and its Personal Shopping service. Understand the products and the unique selling points that make them exceptional. This knowledge will help you answer questions confidently and show your passion for the role.
✨Practice Active Listening
As a receptionist, you'll need to listen carefully to clients' needs. During the interview, demonstrate your active listening skills by summarising what the interviewer says and responding thoughtfully. This shows you can engage effectively with clients.
✨Showcase Your People Skills
Being friendly and approachable is key in this role. Prepare examples of how you've provided excellent customer service in the past. Share stories that highlight your ability to handle enquiries and create a welcoming atmosphere.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with a difficult client or managing multiple tasks at once. Think through potential scenarios beforehand and outline your approach to demonstrate your problem-solving skills.
