At a Glance
- Tasks: Lead exciting projects to enhance customer experiences in our retail stores.
- Company: Join a leading retail brand focused on operational excellence and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact on retail operations and customer satisfaction.
- Qualifications: Strong communication skills and experience in project management or business analysis.
The predicted salary is between 50000 - 60000 £ per year.
This role ensures the effective project management of retail operational excellence initiatives across our physical stores. You will support the delivery of the road map as set by the Head of Retail Operational Excellence by seeking to continually enhance our customer experience. Your role will see you managing a variety of store related projects impacting customer and team member experiences, driving best in class ways of working and operational efficiency.
Current key focuses for the Store Operational Excellence team is the implementation of RFID across our E2E Supply Chain, with key focus on Stores, Supply Chain and Merchandising activities.
Key Responsibilities- Identify, deliver and manage end-to-end operational projects across all stores to optimize ways of working and support business efficiency, continuously striving for retail excellence throughout and working towards achieving key KPIs.
- Lead workshops and forums with senior leaders across Selfridges to build a holistic view of operational opportunities which exist today.
- Conduct business process analysis to highlight areas of opportunity and produce proposals to optimise our stores operating model.
- Quantitative and qualitative analysis to assess current processes and identify challenges and root causes.
- Consider all possible areas of risk and impact with a process, foresee challenges and provide opportunities to mitigate.
- Collaborate with and influence functions where necessary, gaining all relevant inputs required to develop a robust process and then land it successfully as a new way of working.
- Manage senior stakeholders, Executive body and enterprise wide teams, presenting back progress updates on all stages of the project lifecycle from scoping through to execution - producing business cases, value chain analysis, concept decks, forecasted ROI, budgets, RAID logs and opportunities.
- Influence and facilitate successful cross-collaboration among business wide teams, working with functions in Product, Supply Chain, Marketing, Buying, Finance, Change, Legal, Data Protection, BAs, Customer Services and Stores Senior Leadership Teams.
- Strong communicator with ability to break down complex information and articulate clearly for broad sets of stakeholders.
- Relationship and people driven, able to lead teams and cross-collaborate across business wide functions.
- Quick decision making and problem solving, ability to spot risks, dependencies, and gaps.
- Highly organized with a can-do attitude and ability to plan & prioritise workload effectively.
- Advanced use of programs Microsoft PowerPoint and Excel.
- Demonstrated experience working on complex transformation projects leading cross-functional project teams.
- Project Management, LEAN or Six Sigma certifications.
- Business analysis skillset with process mapping ability.
- Proficient use of Project Management tools e.g. Trello, Confluence and Jira.
Project Manager, Store Operational Excellence employer: Selfridges
As a Project Manager in Store Operational Excellence at Selfridges, you will thrive in a dynamic and innovative work environment that prioritises employee growth and collaboration. Our commitment to operational excellence not only enhances customer experiences but also fosters a culture of continuous improvement, offering you the chance to lead impactful projects while working alongside passionate professionals. With access to comprehensive training and development opportunities, you will be empowered to advance your career in one of the UK's most iconic retail destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager, Store Operational Excellence
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Project Manager, Store Operational Excellence at Selfridges!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Selfridges or be willing to refer you for that Project Manager, Store Operational Excellence position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Selfridges who’s on the lookout for their next Project Manager, Store Operational Excellence star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Project Manager, Store Operational Excellence role at Selfridges!
We think you need these skills to ace Project Manager, Store Operational Excellence
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Selfridges. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Selfridges
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Selfridges. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
