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- Tasks: Manage relationships with high-value clients and deliver bespoke shopping experiences.
- Company: Join Selfridges, a luxury retail leader known for exceptional service and style.
- Benefits: Enjoy a dynamic work environment with opportunities for networking and personal growth.
- Why this job: Be part of a prestigious team, shaping luxury experiences for elite clients.
- Qualifications: Must have a client book and strong relationship-building skills.
- Other info: Flexibility in tasks is expected to meet business needs.
The predicted salary is between 43200 - 72000 £ per year.
Private Client Manager (Client book required)
Job Introduction
What is the role?
As a Private Client Manager, you will be responsible for cultivating and managing relationships with Selfridges’ most valuable clients, including our elite VVSP+ (£50k+) and VVSP++ (£100k+) tiers, as well as newly introduced high-net-worth guests invited to experience our exclusive private shopping environments. You will possess exceptional networking and relationship-building skills, enabling you to expand your client base through both existing relationships and the strategic acquisition of new clients. A role model within the Personal Shopping team, you will uphold the highest standards of service, professionalism, and discretion, consistently delivering bespoke styling and elevated lifestyle experiences. With expert knowledge across all categories within Selfridges, you will lead in cross-category and own bought sales, setting the benchmark for excellence in luxury personal shopping.
As a Private Client Manager, you will:
How you’ll do it…you will be:
KPIs
Client base – new client acquisition, retention , conversion and upgrade
NPS
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business #LI-SK1
Selfridges
Private Client Manager (Client book required) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Client Manager (Client book required)
✨Tip Number 1
Leverage your existing network to connect with high-net-worth individuals. Attend exclusive events, luxury brand launches, or charity galas where you can meet potential clients who fit the profile of Selfridges’ elite clientele.
✨Tip Number 2
Stay updated on the latest trends in luxury retail and personal shopping. This knowledge will not only help you engage with clients but also demonstrate your expertise and passion for the industry during networking opportunities.
✨Tip Number 3
Develop a strong personal brand that reflects your understanding of luxury and style. Use social media platforms like LinkedIn or Instagram to showcase your insights and experiences, making it easier for potential clients to find and connect with you.
✨Tip Number 4
Consider collaborating with other professionals in the luxury sector, such as stylists or event planners. These partnerships can lead to referrals and introductions to high-value clients, enhancing your client acquisition strategy.
We think you need these skills to ace Private Client Manager (Client book required)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing high-net-worth clients and showcases your exceptional networking and relationship-building skills. Use specific examples that demonstrate your ability to cultivate and maintain valuable client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury retail and personal shopping. Mention your understanding of the expectations of ultra-high-net-worth individuals and how you can elevate the Selfridges experience for them.
Showcase Relevant Achievements: Include quantifiable achievements in your application, such as successful client acquisition rates or sales figures from previous roles. This will help illustrate your commercial mindset and ability to drive productivity and sales.
Demonstrate Industry Knowledge: Research current trends in luxury retail and personal shopping. Mention any relevant insights in your application to show that you are proactive and knowledgeable about the industry, which is crucial for a Private Client Manager role.
How to prepare for a job interview at Selfridges
✨Showcase Your Client Book
Since a client book is required for this role, be prepared to discuss your existing relationships with high-net-worth individuals. Highlight specific examples of how you've nurtured these connections and the results you've achieved.
✨Demonstrate Networking Skills
Emphasise your exceptional networking abilities during the interview. Share stories of how you've successfully expanded your client base through strategic acquisition and relationship-building, particularly in luxury retail.
✨Understand the Brand and Market Trends
Familiarise yourself with Selfridges' brand values and current market trends in luxury retail. Be ready to discuss how you can leverage this knowledge to enhance the client experience and drive sales.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Prepare examples that showcase your discretion, professionalism, and ability to deliver exceptional service.
