At a Glance
- Tasks: Deliver exceptional customer experiences while achieving sales targets and nurturing client relationships.
- Company: Join Selfridges, a renowned retail brand known for luxury and outstanding service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration across departments.
- Other info: Flexible role with opportunities to engage in exciting store events and promotions.
- Why this job: Be part of a vibrant team that values creativity, customer connection, and trend awareness.
- Qualifications: Experience in personal shopping or retail, strong communication skills, and a keen eye for detail.
The predicted salary is between 28800 - 43200 £ per year.
As a Personal Shopping Consultant, you will deliver an extraordinary customer experience while meeting sales and profit targets. Developing a client engagement strategy whilst working cross-functionally to execute this to the highest standard.
In this role you will:
- Nurture and develop relationships to generate new business with a focus on international, high potential, and high net worth clients.
- Recognise potential events either in store or offsite to further our client base and pro-actively approach individuals and corporations.
- Generate ideas and implement plans to develop business opportunities and drive productivity, sales, and profit across own bought and concession businesses.
- Demonstrate a commercial mindset and outlook to stay responsive to customer needs, sharing inspiration and developing a commercial mind-set in the immediate & wider team.
- Monitor customer service satisfaction and spend, suggesting improvements where necessary and keeping us ahead of our competitors.
- Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups).
- Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services.
- Follow health and safety and security procedures.
- Positively interact with potential and existing clients, answering queries and providing guidance on our services, enabling customers to choose the most suitable option for them, whether that’s Personal Shopping, Elfridges, or a Stylist appointment.
- Continue to deliver our unique service by maintaining customer care, responding to client enquiries, booking and following up on deliveries and client alterations.
- Responsible for prepping the client rooms, you will maintain housekeeping standards, from returning stock from previous consultations and laying out product options for the next client, to having refreshments ready for their arrival.
- Work confidently and collaboratively with various departments, from the wider personal shopping team, various departments and divisions, to Fashion Workroom, striving to deliver exceptional service and standards.
- Stay ahead of the latest trends by taking every opportunity to expand your product knowledge and being aware of competitor activity.
A bit about you:
- A reputable personal shopper with an established client basis.
- Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience.
- A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up, and supporting the wider team when needed, you will be flexible in your role.
- Detail-oriented. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers.
- Well informed. You are aware of store events and services that may appeal to Personal Shopping clients.
- A great communicator. You will adapt your style and service to suit customer needs and preferences, genuinely connecting with your customers while guiding them on the services and support that best suit their needs.
- Known to be a sales and service expert.
- Commercially astute. You are responsive to customer needs as well as market and competitor trends, taking opportunities to improve performance by creating and owning a clear plan to deliver results.
- An example of our values, a trusted and respected colleague.
Personal Shopping Consultant (Full time) Birmingham employer: Selfridges
Selfridges is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where collaboration and creativity thrive. As a Personal Shopping Consultant in Birmingham, you will enjoy unique opportunities to engage with high-profile clients while being part of a team that values exceptional service and innovation. With a commitment to maintaining a luxurious shopping environment, Selfridges provides a supportive atmosphere that encourages personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopping Consultant (Full time) Birmingham
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Selfridges as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Selfridges and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Selfridges’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Personal Shopping Consultant (Full time) Birmingham
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Selfridges, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Selfridges, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Selfridges.
How to prepare for a job interview at Selfridges
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Selfridges offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Selfridges but also helps you get a feel for whether you’d thrive in that environment.
