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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences while achieving sales targets and nurturing client relationships.
- Company: Join Selfridges, a renowned retail brand known for luxury and outstanding service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration across departments.
- Why this job: Be part of a vibrant team that values creativity, customer connection, and trend awareness.
- Qualifications: Experience in personal shopping or retail, strong communication skills, and a keen eye for detail.
- Other info: Flexible role with opportunities to engage in exciting store events and promotions.
The predicted salary is between 28800 - 43200 £ per year.
As a Personal Shopping Consultant, you will deliver an extraordinary customer experience while meeting sales and profit targets. Developing a client engagement strategy whilst working cross-functionally to execute this to the highest standard.
In this role you will:
- Nurture and develop relationships to generate new business with a focus on international, high potential, and high net worth clients.
- Recognise potential events either in store or offsite to further our client base and pro-actively approach individuals and corporations.
- Generate ideas and implement plans to develop business opportunities and drive productivity, sales, and profit across own bought and concession businesses.
- Demonstrate a commercial mindset and outlook to stay responsive to customer needs, sharing inspiration and developing a commercial mind-set in the immediate & wider team.
- Monitor customer service satisfaction and spend, suggesting improvements where necessary and keeping us ahead of our competitors.
- Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups).
- Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services.
- Follow health and safety and security procedures.
- Positively interact with potential and existing clients, answering queries and providing guidance on our services, enabling customers to choose the most suitable option for them, whether that’s Personal Shopping, Elfridges, or a Stylist appointment.
- Continue to deliver our unique service by maintaining customer care, responding to client enquiries, booking and following up on deliveries and client alterations.
- Responsible for prepping the client rooms, you will maintain housekeeping standards, from returning stock from previous consultations and laying out product options for the next client, to having refreshments ready for their arrival.
- Work confidently and collaboratively with various departments, from the wider personal shopping team, various departments and divisions, to Fashion Workroom, striving to deliver exceptional service and standards.
- Stay ahead of the latest trends by taking every opportunity to expand your product knowledge and being aware of competitor activity.
A bit about you:
- A reputable personal shopper with an established client basis.
- Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience.
- A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up, and supporting the wider team when needed, you will be flexible in your role.
- Detail-oriented. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers.
- Well informed. You are aware of store events and services that may appeal to Personal Shopping clients.
- A great communicator. You will adapt your style and service to suit customer needs and preferences, genuinely connecting with your customers while guiding them on the services and support that best suit their needs.
- Known to be a sales and service expert.
- Commercially astute. You are responsive to customer needs as well as market and competitor trends, taking opportunities to improve performance by creating and owning a clear plan to deliver results.
- An example of our values, a trusted and respected colleague.
Personal Shopping Consultant (Full time) Birmingham employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopping Consultant (Full time) Birmingham
✨Tip Number 1
Network with professionals in the retail and personal shopping industry. Attend events, workshops, or seminars where you can meet potential colleagues or clients. Building relationships can help you gain insights into the role and may even lead to referrals.
✨Tip Number 2
Stay updated on the latest fashion trends and customer service practices. Follow relevant blogs, social media accounts, and industry news to ensure you can engage clients with informed recommendations and insights.
✨Tip Number 3
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable adapting your style to different customer needs and preferences, which is crucial for a Personal Shopping Consultant.
✨Tip Number 4
Familiarise yourself with Selfridges' brand values and services. Understanding what sets us apart will allow you to represent our brand effectively and connect with clients on a deeper level during your interactions.
We think you need these skills to ace Personal Shopping Consultant (Full time) Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in personal shopping or customer service. Emphasise your ability to build relationships with clients and any previous sales achievements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer experiences. Mention specific examples of how you've successfully engaged with high-value clients or contributed to sales growth.
Showcase Your Knowledge: Demonstrate your understanding of current retail trends and the luxury market in your application. Mention any relevant events or services that you believe would appeal to Personal Shopping clients.
Highlight Your Communication Skills: Since this role requires excellent communication, provide examples of how you've adapted your communication style to meet different customer needs. This could include experiences where you guided clients through complex decisions.
How to prepare for a job interview at Selfridges
✨Showcase Your Customer Engagement Skills
As a Personal Shopping Consultant, your ability to connect with clients is crucial. Prepare examples of how you've successfully built relationships in previous roles, especially with high net worth individuals. Highlight your approach to understanding their needs and preferences.
✨Demonstrate Commercial Awareness
Be ready to discuss market trends and competitor activities. Show that you understand the retail landscape and can identify opportunities for growth. This will demonstrate your commercial mindset and ability to drive sales and profit.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to handle difficult customers or unexpected situations. Outline your thought process and the steps you took to ensure a positive outcome.
✨Exhibit Attention to Detail
In this role, the little things matter. Be prepared to discuss how you maintain high standards in customer service and store presentation. Share specific examples of how your attention to detail has enhanced the customer experience in your past roles.
