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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences while meeting sales targets and nurturing client relationships.
- Company: Join Selfridges, a renowned luxury department store known for its unique shopping experience.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and collaboration.
- Why this job: Be part of a vibrant team that values creativity, customer connection, and luxury service.
- Qualifications: Must have an established client book and a passion for delivering top-notch service.
- Other info: Flexibility and attention to detail are key in this role, along with a collaborative spirit.
The predicted salary is between 36000 - 60000 £ per year.
Personal Shopping Consultant (Client book required to apply)
Job Introduction
Job Description
As a Personal Shopping Consultant, you will deliver an extraordinary customer experience while meeting sales and profit targets. Developing a client engagement strategy whilst working cross-functionally to execute this to the highest standard.
In this role you will:
- Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients.
- Recognise potential events either in store or offsite to further our client base and pro-actively approach individuals and corporations.
- Generate ideas and implement plans to develop business opportunities and drive productivity, sales, and profit across own bought and concession businesses.
- Demonstrate a commercial mindset and outlook to stay responsive to customer needs, sharing inspiration, and developing a commercial mindset in the immediate & wider team.
- Monitor customer service satisfaction and spend, suggesting improvements where necessary and keeping us ahead of our competitors.
- Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups).
- Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services.
- Follow health and safety and security procedures.
- Positively interact with potential and existing clients, answering queries and providing guidance on our services, enabling customers to choose the most suitable option for them, whether that\’s Personal Shopping, Elfridges, or a Stylist appointment.
- Continue to deliver our unique service by maintaining customer care, responding to client enquiries, booking, and following up on deliveries and client alterations to name a few.
- Responsible for prepping the client rooms, you will maintain housekeeping standards, from returning stock from previous consultations to laying out product options for the next client and having refreshments ready for their arrival.
- Work confidently and collaboratively with various departments, from the wider personal shopping team to Fashion Workroom, striving to deliver exceptional service and standards.
- Stay ahead of the latest trends by taking every opportunity to expand your product knowledge and being aware of competitor activity.
A bit about you
- A reputable personal shopper with an established client base.
- Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience.
- A proud shopkeeper. You understand there are various elements of your role, from maintaining a clean and tidy environment to helping with cashing up and supporting the wider team when needed; you will be flexible in your role.
- Detail-oriented. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers.
- Well informed. You are aware of store events and services that may appeal to the Personal Shopping clients.
- A great communicator. You will adapt your style and service to suit customer needs and preferences, genuinely connecting with your customers while guiding them on the services and support that best suit their needs.
- Known to be a sales and service expert.
- Commercially astute. You are responsive to customer needs as well as market and competitor trends, taking opportunities to improve performance by creating and owning a clear plan to deliver results.
- An example of our values, a trusted and respected colleague.
Selfridges
Apply
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Personal Shopping Consultant (Client Book Required to Apply) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopping Consultant (Client Book Required to Apply)
✨Tip Number 1
Make sure to leverage your existing client book effectively. Highlight your relationships and past successes with high net worth clients during networking events or informal meet-ups, as this will demonstrate your ability to generate new business.
✨Tip Number 2
Stay updated on the latest trends in luxury retail and personal shopping. Attend industry events, follow relevant influencers, and engage with brands on social media to ensure you can speak knowledgeably about products and services that appeal to potential clients.
✨Tip Number 3
Develop a strong understanding of the store's events and services. Being well-informed will allow you to tailor your approach to different clients and suggest personalized experiences that resonate with their interests.
✨Tip Number 4
Practice your communication skills by engaging with potential clients in various settings. Whether it's through social media, community events, or even casual conversations, being able to connect genuinely will set you apart as a Personal Shopping Consultant.
We think you need these skills to ace Personal Shopping Consultant (Client Book Required to Apply)
Some tips for your application 🫡
Highlight Your Client Book: Since a client book is required for this position, make sure to prominently feature your existing client relationships in your application. Detail how you have nurtured these relationships and the impact they have had on your previous roles.
Showcase Your Sales Experience: Emphasize your experience in sales and customer service. Provide specific examples of how you've met or exceeded sales targets, particularly with high net worth clients, to demonstrate your commercial mindset.
Demonstrate Your Communication Skills: As a Personal Shopping Consultant, strong communication skills are essential. Use your application to illustrate how you adapt your communication style to meet different customer needs and preferences.
Express Your Passion for Fashion: Convey your enthusiasm for fashion and trends in your application. Mention any relevant experiences that showcase your knowledge of the industry and how you stay informed about competitor activities.
How to prepare for a job interview at Selfridges
✨Showcase Your Client Book
Since a client book is required for this position, be prepared to discuss your existing relationships and how you've nurtured them. Highlight specific examples of how these connections have led to successful sales or unique experiences for your clients.
✨Demonstrate Your Commercial Mindset
Be ready to talk about your understanding of market trends and customer needs. Share instances where you've identified opportunities for business growth and how you implemented strategies to capitalize on them.
✨Emphasize Collaboration Skills
This role requires working cross-functionally, so illustrate your ability to collaborate with different teams. Provide examples of how you've successfully partnered with others to enhance customer experiences or drive sales.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you've had to handle difficult clients or adapt to changing circumstances, and be ready to explain your thought process and outcomes.
