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- Tasks: Build relationships with VIP clients and deliver tailored shopping experiences.
- Company: Join the iconic Selfridges team in luxury retail.
- Benefits: Competitive salary, benefits, and opportunities for personal growth.
- Why this job: Be a brand ambassador and make a real impact in luxury shopping.
- Qualifications: Client book required; experience in personal shopping and luxury retail preferred.
- Other info: Dynamic role with flexibility and potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
As a Personal Shopper, you will be responsible for supporting and developing relationships with Selfridges’ aspirational and Tier 1 VIP personal shopping clients, including our VSPs, all other Unlocked tiers and other newly engaged guests. You will demonstrate good networking and relationship-building skills, with a focus on learning and development to expand your client base through both existing and new customer relationships. You will uphold strong service standards, professionalism, and discretion, delivering elevated styling appointments tailored to each client’s needs. With a growing knowledge across Selfridges’ product categories, you will drive good cross-category and own bought sales while continuing to build your expertise in luxury retail.
As a Personal Shopper you will:
- Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients.
- Recognise potential events either in store or offsite to further our client base and pro-actively approach individuals and corporations.
- Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit across own bought and concession businesses.
- Demonstrate a commercial mindset and outlook to stay responsive to customer needs, sharing inspiration in immediate & wider team.
- Monitor customer service satisfaction and spend, suggesting improvements where necessary and keeping us ahead of our competitors.
- Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups).
- Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services.
- Work confidently and collaboratively with various departments, from the wider personal shopping team, various departments and divisions, to Fashion Workroom, striving to deliver exceptional service and standards.
- Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity.
How you’ll do it...you will be:
- Highly regarded within the field of Personal Shopping, with a proven portfolio of loyal, high-value clients, with in-depth knowledge of the customer base, brands, the Services we offer and our clients' lifestyles.
- Confident in managing complexity with a calm and professional approach.
- Proactive in seizing opportunities to build customer relationships and actively promoting the Personal Shopping Team and its services.
- An expert in luxury lifestyle and can talk confidently within this space.
- An excellent communicator and can influence across all levels, excelling in the relationships you build internally and externally.
- Strong commercial acumen, target and performance driven, able to speak confidently to Retail and client KPIs and understand the levers to achieve commercial success.
- A brand ambassador, demonstrating Values and behaviours.
KPIs
- Client base – new client acquisition, retention, conversion and upgrade.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Personal Shopper (Client book required to apply) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopper (Client book required to apply)
✨Tip Number 1
Networking is key! Get out there and connect with people in the luxury retail space. Attend events, engage on social media, and don’t be shy about reaching out to potential clients. Remember, it’s all about building those relationships!
✨Tip Number 2
Show off your expertise! When you meet someone new, share your knowledge about the latest trends and products. This not only positions you as a go-to person but also helps you connect with clients who appreciate your insights.
✨Tip Number 3
Be proactive! Look for opportunities to engage with clients, whether it’s through personalised follow-ups or inviting them to exclusive events. The more you put yourself out there, the more likely you are to grow your client base.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make it happen!
We think you need these skills to ace Personal Shopper (Client book required to apply)
Some tips for your application 🫡
Show Off Your Client Book: Since a client book is required for this role, make sure to highlight your existing relationships and the value you bring. We want to see how you've nurtured these connections and how they can benefit us at Selfridges.
Tailor Your Application: Just like you would for a personal shopping appointment, customise your application to reflect the skills and experiences that align with our job description. We love seeing how you can connect your background to what we do!
Be Professional Yet Personable: While professionalism is key, don’t forget to let your personality shine through! We’re looking for someone who can build relationships, so show us your communication style and how you engage with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get started on this journey together!
How to prepare for a job interview at Selfridges
✨Know Your Client Book
Before the interview, make sure you have a solid understanding of your client book. Be ready to discuss your existing relationships and how you've nurtured them. This will show your potential employer that you’re serious about building and maintaining high-value client connections.
✨Showcase Your Networking Skills
Prepare examples of how you've successfully built relationships in the past. Think about specific instances where you identified opportunities to engage with clients or events that helped expand your network. This will demonstrate your proactive approach and ability to generate new business.
✨Stay Trend-Savvy
Familiarise yourself with the latest trends in luxury retail and be prepared to discuss them. Show that you can talk confidently about products and services relevant to Selfridges. This knowledge will highlight your passion for the industry and your commitment to providing exceptional service.
✨Demonstrate Commercial Acumen
Be ready to discuss your understanding of retail KPIs and how they relate to client satisfaction and sales performance. Prepare to share how you've previously driven productivity and profit in your roles. This will illustrate your strong commercial mindset and ability to contribute to the business's success.