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For Companies At a Glance
- Tasks: Provide exceptional service to customers and manage safe deposit box operations.
- Company: Join the renowned Selfridges team, known for its commitment to customer experience.
- Benefits: Enjoy flexible hours, a supportive work environment, and opportunities for growth.
- Why this job: Be part of a dynamic team that values customer relationships and personal initiative.
- Qualifications: Strong communication skills and a knack for building trust with customers required.
- Other info: This role is perfect for those looking to balance work with studies.
To provide extraordinary customer service to all Safe Deposit customers and visitors by living the Selfridges values and ensuring all customers receive the appropriate welcome and information in a secure and discreet environment.
As a Safe Deposit Custodian, you will be responsible for handling safe deposit box visits, opening new Safe Deposit Box contracts, and maintaining existing contracts. You will also be responsible for managing customer payments including invoices, cash/cheque/card payments, safe deposit box contract queries, and exceeding service goals by minimizing customer wait times and accurately and efficiently serving our customers.
As a Safe Deposit Custodian, you will:
- Deliver an extraordinary experience for all customers
- Tailor the service to individual needs without compromising laws or policies
- Apply the necessary discretion and professionalism to any given situation
- Be aware of all additional services that are on offer and seek to deliver those when appropriate
- Use initiative and take responsibility to make decisions
- Work diligently to adhere to strict compliance policies and procedures to minimize risk to the customer and the business
- Offer tailored advice according to clients' needs (i.e., suggesting appropriate Safe Deposit box size)
- Be knowledgeable of our competitors and their policies and services.
A bit about you:
- Use confidence to communicate with the team openly and with clarity
- Gain trust and loyalty from customers easily - building strong customer relationships
- Develop good working relationships with team members - a team player
- Evaluate issues/requests and act accordingly, knowing when to escalate to a member of the management team
- Display confidence and initiative when dealing with customers.
- Communicate clearly with customers, team members, and managers
Part Time Custodian - 22.5 Hours (3 Days) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Custodian - 22.5 Hours (3 Days)
✨Tip Number 1
Familiarise yourself with the Selfridges values and customer service standards. Understanding these principles will help you align your approach during interviews and demonstrate that you can embody their ethos.
✨Tip Number 2
Research the specific services offered by Safe Deposit and their competitors. Being knowledgeable about what sets them apart will allow you to discuss how you can contribute to enhancing customer experience.
✨Tip Number 3
Prepare examples of how you've successfully built relationships with customers in previous roles. Highlighting your ability to gain trust and loyalty will resonate well with the hiring team.
✨Tip Number 4
Practice your communication skills, especially in scenarios where discretion is required. Being able to articulate your thoughts clearly while maintaining professionalism is key for this role.
We think you need these skills to ace Part Time Custodian - 22.5 Hours (3 Days)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Part Time Custodian. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since the role focuses on providing extraordinary customer service, emphasise any previous experience in customer-facing roles. Use specific examples to demonstrate how you've successfully managed customer relationships and resolved issues.
Showcase Attention to Detail: Mention your ability to adhere to compliance policies and procedures. Provide examples of how you have maintained accuracy in previous roles, especially when handling payments or sensitive information.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for the role and the company, and explain why you would be a great fit for their team.
How to prepare for a job interview at Selfridges
✨Showcase Your Customer Service Skills
As a Safe Deposit Custodian, exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to tailor services to individual needs while maintaining professionalism.
✨Demonstrate Discretion and Professionalism
This role requires a high level of discretion. During the interview, discuss situations where you had to handle sensitive information or maintain confidentiality. This will show that you understand the importance of trust in customer relationships.
✨Familiarise Yourself with Competitors
Knowledge of competitors' policies and services can set you apart. Research what other safe deposit services offer and be ready to discuss how you can contribute to making your company stand out in comparison.
✨Communicate Clearly and Confidently
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer, demonstrating your interest in the position and the company.
