Operations Manager

• Operations Manager
• Job Introduction

As the Store Operations Manager you will contribute to optimising store operational performance by ensuring that all front of house and back of house procedures are effective and compliant with Selfridges standards.

You will support in measuring and challenging teams around commercial KPIs.

You will support the Head of Retail in building and shaping the retail performance and operations road map at store level whilst always keeping in mind profit optimisation and efficiencies of all retail projects.

As a Store Operations Manager you will

• Support the Head of Retail to ensure delivery of payroll budgets on a monthly and annual basis.

Own tracking OT and temp usage, vacancy rates and team member moves and ensure all reporting is accurate and up to date.

• Work with WFM to ensure payroll hours are optimised and in line with budget and vacancies are managed and recruited for in a timely manner.
• Support the Head of Retail in measuring and challenging productivity including all KPI metrics across both team and payroll productivity.

Ensure reporting is accurate and actions are managed across all divisions.

• Identify areas of opportunity and share best practice to support the Retail teams to achieve their budgets whilst delivering exceptional experiences for our customers.
• Identify risks and opportunities through the analysis of data to maximise profit and extraordinary customer experiences.
• Work with the Head of Retail to plan store and Divisional Sales and cost forecasts.
• Work with the Head of Retail and retail teams to ensure all GMC and operations budgets are effectively managed. Identify risks and opportunities to maximise profit.
• Manage all elements of the store senior leadership team rota and reflexis information.
• Develop and maintain effective relationships with the Department Managers across the divisions, enabling collaboration by supporting and influencing their decision making where relevant.
• Strengthen and develop operational efficiencies across each Division (stock, payroll, operations), collaborating with the Divisional Manager and Operations Managers on a unified approach across both front and back of house.
• Support in tracking and managing all elements of the store supplier funding budgets and brand receivables.

How you'll do it…you will be

• Work cross functionally with all key stakeholders and teams including Central Operations, Inventory, Finance, WFM.
• You challenge the status quo and do not accept the as-is process; you are always forward thinking and solutions focused.
• Be inquisitive with a questioning style to constantly improve procedures and efficiencies.
• A leader who is naturally committed, enthusiastic and motivational, with the ability to lead with purpose and passion to succeed.
• Experienced, with a background in retail leadership and operations, and a proven track record of developing and embedding efficiencies, productivity and cost control management.
• Analytical and numerate, results driven, with a high standard of accuracy, able to use data to measure performance and identify areas of improvement.
• Carefully listens to diverse thoughts, gains perspective of others, and acts in a way that incorporates a variety of views.
• Great at influencing and negotiating, building professional, lasting relationships at all levels, and adapting your approach depending on the audience.
• Highly professional, showing discretion given the confidential and sensitive nature of information you have access to.
• Proficient in all Microsoft packages such as Power Point and Excel.
• Experienced in summarising complex data, giving appropriate actions and solutions.
• KPIs
• Profit – influence the profit plan for the store by managing divisional costs at store level.
• Payroll – support building and delivering the store and divisional payroll budgets and revenues.
• GMCs – manage costs at all levels within these budgets.
• Stockloss – support in measuring and challenging the teams around these KPIs.
• Productivity – both team and payroll to ensure all targets are met with the SPH as the key top-line metric to be delivered store wide.

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.

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