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- Tasks: Deliver exceptional client experiences and manage bookings with a warm, welcoming approach.
- Company: Join the iconic Selfridges team, known for its luxury service and vibrant culture.
- Benefits: Competitive pay, flexible shifts, and opportunities to grow in a dynamic retail environment.
- Why this job: Be the face of luxury service and create memorable moments for high-profile clients.
- Qualifications: Strong interpersonal skills and experience in customer-facing roles are essential.
- Other info: Flexible hours and a chance to work on exciting events and initiatives.
The predicted salary is between 28800 - 43200 £ per year.
The NEW Destination Concierge Consultant plays a key role in delivering a seamless, elevated client journey by combining Front of House reception responsibilities with concierge-level service. This role acts as a central point of contact for clients, partners and internal teams, ensuring exceptional service delivery, operational excellence, and personalised experiences in line with Selfridges Values.
Responsibilities
- Client Experience
- Deliver a warm, genuine welcome to all clients and guests, including VSP, VVSPs and PS clientele and support high-profile and special occasion visits.
- Manage client check ins at Personal Shopping and act as a knowledgeable and proactive point of contact for client enquiries, both in person and remotely.
- Inbox and Enquiry Management
- Manage and respond to shared inbox enquiries and phone calls in a timely manner.
- Handle high volume correspondence during peak trading periods, newsletter launches and events.
- Appointments, Booking and Standards
- Coordinate Personal Shopping room bookings and appointment calendars as well as manage walk-in requests, initial consultations and referrals.
- Ensure suite standards are maintained and that any defects or issues are reported to management and resolved promptly.
- Support in reservations for the F and B areas collaborating effectively with the operator so the journey for our guests is seamless.
- Concierge and Partnership Support
- Manage client shopping requests, referrals from hotel concierges and other external partners and any other ad hoc requests with professionalism.
- Support partnership initiatives with internal or external brands.
- Operational and Administrative Support
- Provide operational and administrative support including, coordinating same-day delivery services, dispatch queries and client collections.
- Manage product requests, alterations, courier services and shopping deliveries.
- Maintaining trackers and completing opening and closing checklists.
- Support the delivery of end of day and weekly reporting.
- Events Support
- Support the events team with administrative tasks such as guest confirmations and communications.
- Provide on the day support, such as managing guest flow, to ensure a smooth and premium client experience.
- Be flexible to work shifts aligned with NEW Destination opening hours, and on occasion available to stay until the destination closes, such as to support with events in the space.
Qualifications
- Warm and approachable, with strong interpersonal skills and a focus on building and growing relationships.
- Excellent verbal and written communication and stakeholder management skills, with a collaborative and engaging approach.
- Professional and discrete, with proven experience working in a customer-facing environment with high-net-worth clients.
- Highly organised, efficient, and detail orientated with strong administrative skills.
- Adaptable and resourceful, with strong multi-tasking and prioritisation skills.
- Proactive and customer focused, looking for ways to elevate the client experience and ensure they receive exceptional customer service.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business.
New Destination Concierge Consultant employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Destination Concierge Consultant
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Selfridges' values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Destination Concierge Consultant, you'll be all about client interactions. Role-play with a friend or family member to get comfortable with handling various client scenarios and enquiries.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you managed multiple tasks or events successfully. This will demonstrate your ability to juggle responsibilities like booking appointments and managing client requests.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace New Destination Concierge Consultant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at StudySmarter.
Tailor Your Application: Make sure to customise your application for the New Destination Concierge Consultant role. Highlight your relevant experience and skills that align with the job description, especially your customer service expertise and organisational skills.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Selfridges
✨Know the Client Experience Inside Out
Familiarise yourself with the key responsibilities of delivering a warm and genuine welcome to clients. Think about how you can showcase your interpersonal skills and provide examples of how you've created exceptional client experiences in the past.
✨Master the Art of Communication
Since this role involves managing enquiries and correspondence, practice articulating your thoughts clearly and concisely. Prepare to discuss how you've effectively handled high-pressure situations or managed multiple communications simultaneously.
✨Showcase Your Organisational Skills
Be ready to demonstrate your ability to manage appointments and bookings efficiently. Bring examples of how you've maintained organisation in previous roles, especially when dealing with high-net-worth clients or during busy periods.
✨Emphasise Flexibility and Adaptability
This position requires a flexible approach to work hours and tasks. Prepare to discuss times when you've adapted to changing circumstances or taken on additional responsibilities to ensure a seamless client experience.