At a Glance
- Tasks: Lead and support the Stock Operations team to maintain world-class standards.
- Company: Join Selfridges, a renowned retail brand known for excellence.
- Benefits: Competitive salary, great perks, and a supportive work environment.
- Other info: Exciting opportunities for career growth in a vibrant retail setting.
- Why this job: Be part of a dynamic team that drives performance and innovation.
- Qualifications: Strong communication skills and a hands-on approach to leadership.
The predicted salary is between 31500 - 38500 £ per year.
This is a critical role in helping Selfridges to exceed expectations and consistently maintain our world class standards through supporting and guiding the team. The Product Specialist will be responsible for supporting the Stock Operations Managers and ensuring consistent communication across all levels of the division. With a hands-on approach and flexible working within all divisions, the Product Specialist will have a focus on overall workload and prioritisation of resource to required areas. An excellent communicator, the Product Specialist will need to have the ability to communicate and interact at all levels with internal and external partners.
As a Stock Operations Specialist you will be responsible for the following:
- People
- To support the Stock Operatives to effectively carry out their day to day responsibilities.
- To drive the performance of the team to exceed expectations through effective communication between the Stock Operations DM and team and giving regular feedback and support.
- To ensure the team understand key actions and activities.
- To support in effective communication and organisation through team briefs and daily planners to ensure the teams have the same focuses and knowledge of the business as the front of house teams.
- To support team member onboarding for all new starters.
- Product
- To support the team to effectively receive, dispatch and process deliveries and transfers, ensuring a high level of knowledge across all areas of ISIM and Retek.
- To oversee the daily receiving process and escalate any issues through DC Escalation.
- To have an increased awareness of the stock audit process, in order to support FOH and Stock Operations DM’s in any investigation.
- To ensure BOH areas are prepped sufficiently for a count.
- To liaise with FOH to ensure all Faulty, Sold as Seen, Repairs and RGA processes are followed to minimise stock loss and write offs.
- Overall knowledge of all divisions processes outside of their specific areas.
- To communicate any high cover/zero sellers SKUs to Stock Operations DM.
- To highlight any possible risks which may require further investigation through mini audits.
- Environment
- To support the team to ensure they can maintain a high level of standards in all back of house areas and all fire exits are clear, ensuring stockrooms are always well maintained and compliant.
- To regularly review stock room layouts to maximise the efficiency of the stock rooms. Communicating any concerns to Stock Operations DM.
- To have up to date Food Hygiene Level 3 training to enable Due Diligence sign off and ensure food safety processes are being followed by the team.
- Service
- To ensure replenishment standards are met in key areas.
- Ensure regular communication and feedback to Stock Operations DM on stock position and any issues around stock holding for further investigation.
- To support team in making sure all RGA’s and transfers are completed in a timely manner and communicating any risk to Stock DM and wider business on weekly RTV call where required.
- Sending out daily transfer update to Stock DM and Operations Manager and making sure this is distributed to team.
- To support FOH managers in identifying any risks to stock audit and attending pre audit walks.
- To gain an overall knowledge of cash office process and be able to support where required.
- Profit
- To ensure the team process all transfers back to vendor accurately and as fully as possible.
- Reduce ‘write offs’ through efficient managing of faulty stock and return back to suppliers.
- To highlight any risks around non SKU'd and non-tagged items BOH to support stock loss.
- Minimise faulty stock through correct manual handling and processes.
- To ensure all security standards and procedures are fully understood and followed to minimise stock loss.
A bit about you
- Ability to confidently communicate at all levels and across all functions.
- Hands on approach and leads by example with a comprehensive knowledge and willingness to gain an understanding of all department tasks.
- Well organised. You are able to prioritise your workload and understand the importance your role plays in our service proposition, dealing with multiple requests at any given time whilst ensuring all stock is accounted for.
- Proactive and reactive approach to problem solving.
- Computer literate and capable of using and directing staff on all specific software pertinent to loading bay and stock handling operations.
- Confidence to be able to step away from team in supervisory capacity.
- An example of our values, a trusted and respected colleague.
Stock Operations Specialist (Supervisor) in Manchester employer: Selfridges
At Selfridges, we pride ourselves on being an exceptional employer that values creativity and customer engagement. Our vibrant work culture fosters personal growth and offers unique opportunities to connect with diverse guests in a dynamic retail environment. Join us in delivering extraordinary experiences while enjoying a supportive team atmosphere and flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Stock Operations Specialist (Supervisor) in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Selfridges, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Selfridges!
We think you need these skills to ace Stock Operations Specialist (Supervisor) in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Selfridges, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Selfridges and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Selfridges that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Selfridges
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
