At a Glance
- Tasks: Deliver exceptional customer service and share product knowledge to enhance the shopping experience.
- Company: Join a leading skincare brand at Selfridges with a vibrant team culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to adapt and grow within a prestigious retail environment.
- Why this job: Be a skincare expert and inspire others while building lasting customer relationships.
- Qualifications: Strong communication skills and a passion for skincare; sales experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets...to name a few. So even if you haven't had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Skincare Brand Specialist & Team Lead in Manchester employer: Selfridges
At Selfridges, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. As a Skincare Brand Specialist & Team Lead, you will not only have the opportunity to inspire and lead your team but also benefit from comprehensive training programmes and a supportive environment that encourages innovation and excellence in customer service. Located in the heart of London, our iconic store provides a unique retail experience, making it an exciting place to develop your career while engaging with a diverse clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Skincare Brand Specialist & Team Lead in Manchester
✨Tip Number 1
Get to know the company inside out! Research Selfridges and their skincare brands. This way, when you walk into that interview, you can drop some knowledge bombs about their products and competitors. It shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! As a Brand Specialist, you'll need to inspire and motivate your team. Try role-playing with a friend or family member to get comfortable sharing product stories and handling customer queries. The more you practice, the more confident you'll be!
✨Tip Number 3
Show off your sales skills! Prepare examples of how you've driven sales or improved customer service in past roles. Use numbers to back up your claims – it’s all about showing you can deliver results and meet those targets they set.
✨Tip Number 4
Don’t forget to network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral. Plus, it shows you're proactive and serious about landing the job!
We think you need these skills to ace Skincare Brand Specialist & Team Lead in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for skincare shine through! We want to see how much you love the products and how you can share that passion with our customers.
Be Specific About Your Experience:Don’t just list your previous jobs; tell us about specific experiences where you delivered exceptional service or trained others. We’re looking for those standout moments that show you’re a natural leader!
Highlight Your Communication Skills:As a Brand Specialist, communication is key. Make sure to showcase your ability to connect with customers and colleagues alike. Use examples that demonstrate how you’ve inspired or motivated others in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Selfridges
✨Know Your Products Inside Out
As a Skincare Brand Specialist, you need to be a walking encyclopedia of your products. Research the brand's history, key ingredients, and benefits of each product. This will not only help you answer questions confidently but also show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you turned a complaint into a positive experience. This will demonstrate your ability to handle challenges and maintain high service standards.
✨Be Ready to Discuss Sales Targets
Since the role involves meeting sales, CRM, and NPS targets, come prepared to discuss your experience with sales metrics. If you haven't worked directly with data, express your eagerness to learn and share any relevant experiences that showcase your analytical skills.
✨Emphasise Team Collaboration
This position requires a collaborative spirit, so think of examples where you've successfully worked as part of a team. Highlight how you’ve motivated colleagues or shared knowledge to drive sales, as this will show you're a team player who can inspire others.
