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- Tasks: Create extraordinary customer experiences and maintain high retail standards.
- Company: Join the iconic Selfridges team in a vibrant retail environment.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Flexible role with potential to work across different departments.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Great communication skills and a passion for sales.
The predicted salary is between 12 - 16 £ per hour.
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate you will:- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
- From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards.
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Follow health, safety and security procedures, and play an active role in preventing stock loss.
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor's activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Sales Associate - Jellycat - 22.5 hours (Exchange) in Manchester employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Jellycat - 22.5 hours (Exchange) in Manchester
✨Tip Number 1
Get to know the company inside out! Research Selfridges, their values, and what makes them unique. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! As a Sales Associate, you'll need to engage with all sorts of customers. Role-play with friends or family to get comfortable with different scenarios and questions that might come up.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've gone above and beyond for a customer. This will help you stand out as someone who can deliver extraordinary service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Selfridges team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Associate - Jellycat - 22.5 hours (Exchange) in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for customer service and retail.
Tailor Your Application: Make sure to tailor your application specifically for the Sales Associate role at Jellycat. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to creating extraordinary customer experiences!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Selfridges
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Jellycat products and Selfridges' offerings. Familiarise yourself with the latest trends and any recent news about the brand. This will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This is key for a Sales Associate role, so be ready to share these stories!
✨Be Adaptable
Since the role requires flexibility, think of instances where you’ve successfully adapted to changing circumstances. Whether it’s switching departments or handling unexpected challenges, demonstrating your adaptability will resonate well with the interviewers.
✨Engage and Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.