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- Tasks: Create extraordinary customer experiences and manage stock in a dynamic retail environment.
- Company: Join the iconic Selfridges team in Manchester.
- Benefits: Earn £12.62 per hour with flexible hours and a supportive team.
- Why this job: Be part of a vibrant team and enhance your customer service skills.
- Qualifications: Great communication skills and a passion for retail.
- Other info: Flexible role with opportunities to learn and grow in a renowned store.
The predicted salary is between 25000 - 26000 £ per year.
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate you will:
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
- From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards.
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Follow health, safety and security procedures, and play an active role in preventing stock loss.
A bit about you:
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Sales Associate Click and Collect (15 hrs per week) in Manchester employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate Click and Collect (15 hrs per week) in Manchester
✨Tip Number 1
Get to know Selfridges inside out! Familiarise yourself with the latest products, services, and events. This way, when you chat with customers, you'll sound like a pro and build that rapport effortlessly.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to get comfortable engaging with different types of customers. The more you practice, the more confident you'll feel during those crucial interactions.
✨Tip Number 3
Be ready for those competency questions in interviews! Think about your past experiences and how they relate to the skills needed for this role. We recommend jotting down examples that showcase your problem-solving and customer service skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need help!
We think you need these skills to ace Sales Associate Click and Collect (15 hrs per week) in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can create extraordinary experiences for our customers, so share any relevant experiences that highlight your skills in this area.
Be Knowledgeable About Selfridges: Do a bit of homework on Selfridges and mention what you love about the brand in your application. We appreciate candidates who are well-informed and can demonstrate their understanding of our products and services.
Highlight Your Flexibility: Since the role requires adaptability, make sure to include examples of how you've successfully handled changing situations in the past. We value team players who can step up when needed!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Selfridges
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Selfridges' latest products, services, and any current promotions. This will not only show your enthusiasm but also demonstrate that you can engage customers with confidence.
✨Practice Makes Perfect
Since the interview will include competency and strength style questions, practice answering common scenarios related to customer service and sales. Think of examples where you've gone above and beyond for a customer or resolved a tricky situation.
✨Show Your Flexibility
Be ready to discuss how you can adapt to different roles and challenges within the store. Share experiences where you’ve successfully taken on varied tasks or worked in different departments, highlighting your collaborative spirit.
✨Engage and Connect
During the interview, focus on your communication skills. Be personable and approachable, as this reflects how you would interact with customers. Remember, building rapport is key in retail, so let your personality shine through!