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- Tasks: Lead and mentor a tech support team across three regional stores.
- Company: Join a dynamic retail environment focused on tech innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive team culture.
- Why this job: Make a real impact by enhancing tech services in-store and leading a passionate team.
- Qualifications: Retail experience, strong leadership skills, and technical knowledge in IT support.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Team Leader to join our team. In this role you will be responsible for leading the In-Store support teams across our 3 regional stores; Trafford, Manchester Exchange and Birmingham. You will have excellent retail experience, excellent communication and stakeholder management skills with a technical background so you are able to get hands on when needed. You will play a key role in enabling the success of our regional stores through facilitating a high level of Tech service.
What will you do?
- Accountable for all store related incidents and requests
- Accountable for all EUC support within the store including JML processes
- Liaise and coordinate with project teams to facilitate successful delivery of projects
- Key stakeholder management including senior store leadership
- Lead, mentor and direct a team of Instore Analysts to successfully support 3 regional stores
- Collaborate with central teams to standardise and simplify processes and ways of working
- Support the development of the team, including training and supporting with career pathways
- Responsible for working with key stakeholders to establish a proactive approach to supporting the store
- Manage rotas across all 3 stores to ensure sufficient cover
- Accountable for keeping knowledge bases updated and accurate
- Supporting the Major Incident team with store major incidents to ensure service is restored as quickly as possible
- Be an escalation point for any Tech issues across all stores and a coordination point for central teams for all store related Tech activity
- Work with peers to support the development and enhancement of the Service Operations team
- Able to step in and support store related tasks as an engineer when required
- Accountable for the asset management of all technical hardware within the stores
The Ideal Candidate
How you’ll do it…you will have:
- Experience of working within a Retail (store) environment
- People leadership skills
- Proficient technical knowledge across till/store support, Windows, MDM, networking, printers, scanners etc.
- Able to coach and lead a team
- Strong stakeholder management skills
- Experience of implementing ways of working, creating, and updating processes across the organisation
- Shows aptitude for analysing and managing problems arising from incidents
- Experience managing rotas and team schedules
- Strong experience of delivering IT service quality
- Experience working within a large organisation, working with internal and third party suppliers
- Experience of using Jira is preferable
On top of that, you’ll be someone who is:
- Ability to work well under pressure and lead teams
- Ability to think logically, analyse situations and problem solve
- Ability to effectively challenge when appropriate
- Excellent communication and organisation skills
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
In-Store Technology Team Leader in Manchester employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Store Technology Team Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in retail tech. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got technical know-how, don’t just talk about it—demonstrate it. Consider creating a portfolio or sharing examples of how you've solved tech issues in past roles.
✨Tip Number 3
Prepare for interviews by practising common questions related to team leadership and tech support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace In-Store Technology Team Leader in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your retail experience, technical knowledge, and leadership skills to show us you’re the perfect fit for the In-Store Technology Team Leader role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've led teams or solved tech issues in a retail environment. This is your chance to stand out!
Showcase Your Technical Skills: Since the role requires a solid technical background, don’t shy away from detailing your proficiency with till/store support, Windows, MDM, and other relevant technologies. We want to see how you can get hands-on when needed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Selfridges
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to till/store support, Windows, MDM, and networking. Be ready to discuss specific examples of how you've tackled tech issues in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in leading teams, especially in a retail environment. Think of instances where you've mentored or coached team members, and be ready to explain how you foster a positive team culture while managing performance.
✨Master Stakeholder Management
Since you'll be liaising with senior store leadership and project teams, practice articulating how you've successfully managed stakeholder relationships in previous roles. Highlight your communication strategies and how you ensure everyone is on the same page.
✨Demonstrate Problem-Solving Aptitude
Be prepared to discuss specific incidents where you've had to analyse and resolve problems under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your logical thinking and ability to handle major incidents effectively.