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For Companies At a Glance
- Tasks: Lead and motivate your team to exceed sales targets and enhance customer experience.
- Company: Join the iconic Selfridges team in Manchester, known for its vibrant retail culture.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Why this job: Be a key player in a fast-paced environment and make a real impact on sales.
- Qualifications: Retail experience, strong communication skills, and a passion for customer service.
- Other info: Dynamic role with opportunities for career advancement and team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.
- Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise.
- Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges.
- Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available.
- Act upon information and feedback from across the business e.g. spotlight, engagement survey and team member feedback to name a few.
- Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures.
- Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training.
- Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers.
- Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements.
Qualifications
- Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance.
- Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance of working together.
- A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities.
- A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike.
- A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change.
- Adaptable. Prioritising is one of your skills and you know how to keep your team calm and focused in times of change.
- Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Department Manager - Manchester employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up local meetups. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, don’t hold back. Share your experiences and how you’ve tackled challenges in previous roles. Let them see the retail expert you are!
✨Tip Number 3
Be proactive! If you spot a job that fits you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email. Show them you’re keen and ready to make an impact!
✨Tip Number 4
Prepare for interviews like it’s game day! Research the company, understand their values, and think about how you can contribute. Practice common interview questions and be ready to discuss how you can motivate and lead a team.
We think you need these skills to ace Department Manager - Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail shine through! We want to see how your passion aligns with our values and the role of Department Manager. Share specific examples that highlight your love for customer service and team leadership.
Be Specific About Your Experience: Tailor your application by including concrete examples of your past experiences. We’re looking for details on how you've motivated teams, achieved sales targets, or improved processes. The more specific you are, the better we can see how you fit into our team!
Keep It Professional Yet Friendly: While we love a casual vibe, remember to maintain professionalism in your written application. Use a friendly tone but ensure your language is clear and respectful. This reflects the kind of communication we value at StudySmarter!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Selfridges
✨Know Your Numbers
As a Department Manager, you'll need to demonstrate your commercial acumen. Brush up on key metrics like sales targets and stock levels. Be ready to discuss how you've used data in the past to drive performance and make informed decisions.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and developed your team. Think about specific instances where you provided feedback or coaching that led to improved performance. Highlight your ability to lead by example and inspire others.
✨Emphasise Collaboration
This role requires strong relationship-building skills. Be prepared to talk about how you've worked with different teams, such as concession partners or visual merchandising, to achieve common goals. Share stories that illustrate your collaborative approach.
✨Be Adaptable and Proactive
In retail, change is constant. Discuss how you've successfully managed change in the past, whether it’s adapting to new strategies or handling unexpected challenges. Show that you can prioritise effectively and keep your team focused during busy times.
