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- Tasks: Support customers with queries and complaints, ensuring an excellent experience.
- Company: Join the iconic Selfridges team and be part of a vibrant retail environment.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference by helping customers and enhancing their shopping experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic role with diverse projects and a supportive team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Consultant, you will be the expert for all things Selfridges and the go-to person to help our customers with their queries. Fully knowledgeable and understanding of everything about our Digital business, whilst supporting our stores with resolving complaints and those escalated to our Exec partners. You will have the opportunity to support in delivering projects within the contact centre, whilst ensuring all internal processes provide an excellent customer experience.
As a Customer Service Consultant you will:
- Be a Selfridges expert, positively and proactively supporting the contact centre with complex queries and store management with digital queries.
- Resolve complex customer queries and complaints with professionalism and a desire to exceed expectations at every opportunity; going above and beyond to inspire and delight.
- Work closely with other team members across the digital business to support in the delivery of new projects, products and services. This includes but is not limited to Digital Trading, Buying and Merchandising, IT Service Desk, Supply Chain and Change teams, ensuring that our customers are at the heart of our decision making.
- Provide training to support in the roll out of said projects, products and services as required to ensure the team within the contact centre are well informed to support customer queries.
- Adapt to the challenges that vary from day to day. A flexible role, you will be required to work on different projects to support our customers' needs across all touch points.
- Provide training and ongoing support as we roll out our Store Support service within our stores to provide a more seamless store enquiry process.
A bit about you:
How you will do it…you will be:
- A great communicator. You will be able to positively engage with all different types of customers (domestic and international) with varying needs and requirements.
- Well informed. Remaining continuously updated as to the digital and store service proposition in order to be able to share the right information.
- Known to be a sales and service expert. You will need to use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- Collaborative. You will work closely with team members to stay updated of key changes to digital and store information and work together where required to exceed customer needs.
- Approachable. Providing our customers with warm and friendly interactions.
- A proud shopkeeper. You will celebrate everything about Selfridges and be keen to use this enthusiasm to engage and excite our customers.
- Problem solving skills. You will go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- An example of our values, a trusted and respected colleague.
Customer Service Consultant in Manchester employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in Manchester
✨Tip Number 1
Get to know the company inside out! Research Selfridges, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with all sorts of customers, role-play different scenarios with friends or family. This will help you feel more confident and ready to tackle any query that comes your way.
✨Tip Number 3
Be prepared to showcase your problem-solving skills. Think of examples from your past experiences where you went above and beyond to help someone. This will demonstrate your ability to adapt and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team and ready to dive into the Selfridges experience.
We think you need these skills to ace Customer Service Consultant in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can inspire and delight customers, so share any relevant experiences that highlight your ability to go above and beyond.
Be Specific About Your Skills: Make sure to detail your communication and problem-solving skills in your application. We’re looking for someone who can handle complex queries with professionalism, so give us examples of how you've done this in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Service Consultant role. Show us that you understand what it means to be a Selfridges expert.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Selfridges
✨Know Your Stuff
Make sure you’re well-versed in everything about Selfridges, especially the digital business. Brush up on their latest projects, products, and services so you can confidently answer questions and show your enthusiasm for the brand.
✨Showcase Your Communication Skills
As a Customer Service Consultant, you'll need to engage with a variety of customers. Practice your communication skills by role-playing different scenarios with friends or family, focusing on being warm, friendly, and approachable.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Think about times when you went above and beyond to exceed expectations, as this will highlight your problem-solving skills and dedication to customer satisfaction.
✨Be a Team Player
Collaboration is key in this role. Be ready to discuss how you've worked with others in previous jobs to achieve common goals. Highlight your ability to adapt and support team members, as this will show you're a great fit for their collaborative environment.