At a Glance
- Tasks: Create extraordinary customer experiences and assist with sales, refunds, and stock management.
- Company: Join the iconic Selfridges team in a vibrant retail environment.
- Benefits: Competitive pay at £13.45/hr, flexible hours, and opportunities for growth.
- Other info: Flexible role with potential to work across different departments.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 27800 - 27800 £ per year.
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate you will:- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
- From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards.
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Follow health, safety and security procedures, and play an active role in preventing stock loss.
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Click & Collect Sales Associate (37.5hrs) in Manchester employer: Selfridges
Selfridges is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those seeking a rewarding career in retail. As a Click & Collect Sales Associate in Manchester, you will enjoy competitive pay, comprehensive training, and the opportunity to engage with a diverse customer base while working alongside a supportive team dedicated to delivering extraordinary experiences. With a focus on flexibility and personal growth, Selfridges empowers its employees to excel and adapt in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Click & Collect Sales Associate (37.5hrs) in Manchester
✨Tip Number 1
Get to know the company inside out! Research Selfridges, their products, and their customer service approach. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Prepare for those competency and strength style questions by thinking of examples from your past experiences. We all have stories to tell, so make sure you’ve got a few ready that highlight your skills in customer service and teamwork.
✨Tip Number 3
Be yourself! Authenticity goes a long way in interviews. Show your personality and let your enthusiasm for the role shine through. Remember, they want to see how you’ll fit into their team and culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need help.
We think you need these skills to ace Click & Collect Sales Associate (37.5hrs) in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've engaged with customers in the past and how you can create those extraordinary experiences that Selfridges is known for.
Be Knowledgeable About Selfridges:Do a bit of homework on Selfridges! Mention any specific products, events, or services that excite you. This shows us that you're genuinely interested and well-informed about what we offer.
Flexibility is Key:Since the role requires adaptability, share examples of how you've successfully handled changing situations in previous jobs. We love seeing candidates who can think on their feet and adjust to new challenges!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Selfridges
✨Know Your Stuff
Make sure you’re well-versed in Selfridges' latest products, services, and any current promotions. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your ability to create memorable experiences for customers.
✨Be Ready for Competency Questions
Since Selfridges uses competency-based questions, practice answering them using the STAR method (Situation, Task, Action, Result). This will help you structure your responses clearly and effectively, showcasing your skills and experiences.
✨Embrace Flexibility
Highlight your adaptability during the interview. Share instances where you’ve successfully handled changes or taken on different roles. This will show that you’re ready to tackle the dynamic nature of retail and can thrive in various situations.
