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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage product knowledge to enhance sales.
- Company: Join the iconic Selfridges team in a vibrant retail environment.
- Benefits: Competitive salary, benefits package, and opportunities for career growth.
- Why this job: Be a leader in a dynamic team and inspire others with your passion for fashion.
- Qualifications: Strong communication skills and a desire to learn about sales and customer service.
- Other info: Flexible role with a focus on collaboration and maintaining high retail standards.
The predicted salary is between 28800 - 43200 £ per year.
Job Introduction
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) Women\'s Designer in Manchester employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) Women\'s Designer in Manchester
✨Tip Number 1
Get to know the brand inside out! Dive deep into their products, values, and latest trends. This knowledge will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Practice your pitch! Be ready to share your experiences and how they relate to the role of Brand Specialist. Highlight your customer service skills and any sales achievements to stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and makes it easier for us to find you.
We think you need these skills to ace Brand Specialist (Supervisor) Women\'s Designer in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand shine through. We want to see how much you love our products and how that passion can translate into exceptional customer service.
Tailor Your Experience: Make sure to highlight any relevant experience that aligns with the role. We’re looking for examples of how you've delivered great service, managed complaints, or trained others in a retail environment.
Be Data Savvy: Since we’re all about numbers, don’t shy away from mentioning any experience you have with sales targets or customer feedback metrics. Show us that you’re ready to dive into the data and learn more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Brand Specialist.
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
Before the interview, dive deep into the brand's history, values, and current product lines. Be ready to discuss how you can share this knowledge with customers and colleagues alike, as this role is all about inspiring others and driving sales.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you've turned a complaint into a positive experience, as this will demonstrate your ability to handle challenges effectively.
✨Be Data Savvy
Brush up on basic sales metrics and customer relationship management (CRM) concepts. Even if you haven't worked directly with data before, showing curiosity and a willingness to learn will impress your interviewers.
✨Emphasise Team Collaboration
Think of instances where you've worked closely with a team to achieve a common goal. Highlight your communication skills and how you keep your colleagues informed, as collaboration is key in this role.
