At a Glance
- Tasks: Deliver exceptional customer service and share your skincare knowledge to create memorable experiences.
- Company: Join a leading retailer known for its innovative approach and commitment to excellence.
- Benefits: Competitive salary, great perks, and opportunities for personal and professional growth.
- Other info: Flexible role with dynamic challenges and a supportive team environment.
- Why this job: Be a skincare expert and inspire others while building lasting customer relationships.
- Qualifications: Passion for skincare, strong communication skills, and a desire to learn and grow.
The predicted salary is between 25000 - 35000 € per year.
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets...to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Skincare in Manchester employer: Selfridges
At Selfridges, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. As a Brand Specialist (Supervisor) in our Manchester location, you will benefit from competitive salaries, comprehensive training programmes, and the opportunity to build lasting customer relationships while working in a dynamic retail environment that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Specialist (Supervisor) - Skincare in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the skincare industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your passion for skincare! When you get the chance to chat with potential employers, share your knowledge about products and trends. This will not only impress them but also show that you're genuinely interested in the role.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer service and sales. Think about how you would handle complaints or motivate a team, as these are key aspects of the Brand Specialist role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take on the challenges of the role.
We think you need these skills to ace Brand Specialist (Supervisor) - Skincare in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for skincare and customer service shine through. We want to see how much you love the products and how you can share that passion with our customers!
Tailor Your Experience:Make sure to highlight any relevant experience you have in retail or customer service. We’re looking for examples of how you've delivered exceptional service or motivated a team, so don’t hold back on those stories!
Be Data Savvy:Since we’re all about numbers, mention any experience you have with sales targets or customer relationship management. If you’re keen to learn more about these areas, let us know – curiosity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Selfridges
✨Know Your Products Inside Out
As a Brand Specialist, you'll need to share your product knowledge confidently. Make sure you research the skincare products thoroughly before the interview. Understand their benefits, ingredients, and how they compare to competitors. This will not only impress your interviewers but also show your passion for the brand.
✨Showcase Your Sales Skills
Since the role involves meeting sales targets, be prepared to discuss your previous sales experiences. Bring examples of how you've successfully driven sales or improved customer service in past roles. Highlight any specific metrics or achievements that demonstrate your ability to meet targets.
✨Demonstrate Your Leadership Qualities
You'll be expected to motivate and inspire your team, so think of examples where you've taken the lead or supported colleagues. Share stories that illustrate your collaborative spirit and how you've contributed to a positive team environment. This will show that you're not just a great individual contributor but also a team player.
✨Prepare for Scenario Questions
Expect questions about handling customer complaints or adapting to challenges. Think through potential scenarios you might face in the role and how you'd handle them. Practising these responses will help you feel more confident and articulate during the interview.
