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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage product knowledge to drive sales.
- Company: Join the iconic Selfridges team in Manchester's vibrant retail scene.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be a leader in a dynamic environment and inspire others with your passion for active-wear.
- Qualifications: Strong communication skills and a desire to learn about sales and customer relationships.
- Other info: Embrace a flexible role with opportunities to work across different departments.
The predicted salary is between 28800 - 43200 £ per year.
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base, using your exceptional service skills to nurture customer relationships that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries or coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Mens Active-wear - Manchester employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) - Mens Active-wear - Manchester
✨Tip Number 1
Get to know the company inside out! Research Selfridges and their mens active-wear line. This way, when you walk into that interview, you can drop some knowledge bombs about their latest products and how they stand out from the competition.
✨Tip Number 2
Practice your communication skills! As a Brand Specialist, you'll need to inspire and motivate your team. Try role-playing with a friend or family member to nail down how you’d share product knowledge and handle customer complaints like a pro.
✨Tip Number 3
Show off your sales savvy! Brush up on your numbers and be ready to discuss how you've hit targets in the past. If you haven’t had much experience, think of examples where you’ve used your curiosity to learn and improve—this will show your potential!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Selfridges team and ready to take on the challenge of being a Brand Specialist.
We think you need these skills to ace Brand Specialist (Supervisor) - Mens Active-wear - Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for mens active-wear shine through! We want to see how much you love the products and how you can share that passion with our customers.
Be Specific About Your Experience: Don’t just list your previous jobs; tell us about specific experiences where you delivered exceptional service or trained others. We’re looking for those standout moments that show you’re a sales and service expert!
Highlight Your Flexibility: Since this role requires adaptability, make sure to mention times when you’ve successfully handled changing tasks or worked across different departments. We value team players who can roll with the punches!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
As a Brand Specialist, it's crucial to have an in-depth understanding of the mens active-wear line. Research the latest trends, product features, and competitor offerings. This knowledge will not only help you answer questions confidently but also demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you've resolved complaints or created memorable experiences for customers. Highlighting these experiences will show that you can handle the responsibilities of the role effectively.
✨Be Ready to Discuss Sales Targets
Since the role involves meeting sales, CRM, and NPS targets, be prepared to discuss your experience with data and sales strategies. If you haven't had much exposure, express your eagerness to learn and share any relevant experiences where you've successfully driven sales or improved customer relationships.
✨Demonstrate Your Leadership Qualities
As a supervisor, you'll need to motivate and inspire your team. Think of examples where you've led a team or collaborated with colleagues to achieve a common goal. Showing that you're approachable and invested in your team's success will make you stand out as a candidate.
