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For Companies At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for customers at Selfridges.
- Company: Join the iconic Ralph Lauren team in a dynamic retail environment.
- Benefits: Gain valuable experience, develop customer relationships, and enjoy a collaborative workplace.
- Why this job: Be part of a brand that values creativity and customer connection.
- Qualifications: Strong communication skills and a passion for fashion are essential.
- Other info: Flexible role with opportunities to learn and grow within the company.
The predicted salary is between 28800 - 43200 £ per year.
Deliver exceptional service to our Selfridges and Ralph Lauren customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other information to help drive sales.
Understand the need to take responsibility for tasks that may go beyond the role expectation, spotting opportunities to improve business, customer service and retail standards.
Understand and follow health and safety procedures and security procedures, playing an active role in preventing stock loss.
Adapt to the challenges that vary from day to day. This is a flexible role; you may be required to work in different departments, taking your service excellence and collaborative spirit with you.
Build and develop your own client base, using your exceptional service skills to nurture customer relationships that you will maintain through your unique personal service.
A Bit About You
- All over the numbers. You will be set sales, CRM, and NPS targets, so even if you haven’t had much first-hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team, on hand for requests, be they queries or coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist Ralph Lauren Womenswear (12 months FTC) in Manchester employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist Ralph Lauren Womenswear (12 months FTC) in Manchester
✨Tip Number 1
Get to know the brand inside out! Dive deep into Ralph Lauren's history, values, and latest collections. This knowledge will not only help you stand out in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face in the store, like handling complaints or upselling products. This will prepare you for those tricky questions during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Brand Specialist Ralph Lauren Womenswear (12 months FTC) in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Ralph Lauren and the fashion industry shine through. We want to see how excited you are about delivering exceptional service and sharing product knowledge with customers.
Tailor Your Experience: Make sure to highlight any relevant experience you have in retail or customer service. We love seeing how you've handled complaints or motivated a team in the past. Tailoring your application to reflect the job description will help us see you as a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a standout candidate. Remember, we’re looking for someone who can communicate effectively, just like in the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
Before the interview, dive deep into Ralph Lauren's womenswear line. Familiarise yourself with their latest collections, product exclusives, and brand stories. This knowledge will not only impress your interviewers but also show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you managed complaints effectively or created memorable experiences for customers. This will demonstrate your ability to handle the role's responsibilities.
✨Be Ready to Discuss Sales and Targets
Since the role involves meeting sales, CRM, and NPS targets, be prepared to discuss your experience with these metrics. If you haven't worked directly with them, express your eagerness to learn and share any relevant experiences that showcase your analytical skills.
✨Emphasise Your Team Spirit
This position requires collaboration and motivating others. Share instances where you've worked well in a team, supported colleagues, or led training sessions. Highlighting your approachable nature and leadership qualities will resonate well with the interviewers.
