At a Glance
- Tasks: Deliver exceptional customer service and share product knowledge to create memorable experiences.
- Company: Join a prestigious brand at Selfridges, known for its luxury menswear.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Flexible role with opportunities to work across different departments.
- Why this job: Be part of a dynamic team and inspire others while building customer relationships.
- Qualifications: Strong communication skills and a passion for fashion are essential.
The predicted salary is between 30000 - 40000 £ per year.
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets...to name a few. So even if you haven't had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role; however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist Menswear (Moncler & Bodywear) in Manchester employer: Selfridges
At Selfridges, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. As a Brand Specialist in Menswear, you will not only engage with our prestigious brands like Moncler and Bodywear but also benefit from comprehensive training and development opportunities, ensuring you thrive in your role. Located in the heart of retail excellence, our commitment to employee well-being and customer satisfaction makes us a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Specialist Menswear (Moncler & Bodywear) in Manchester
✨Tip Number 1
Get to know the brand inside out! Dive deep into Moncler and Bodywear's history, values, and latest collections. This knowledge will not only impress during interviews but also help you connect with customers and colleagues alike.
✨Tip Number 2
Practice your communication skills! Whether it's sharing product stories or handling complaints, being a great communicator is key. Role-play with friends or family to build confidence and refine your approach.
✨Tip Number 3
Show your passion for sales! Be ready to discuss how you've driven sales in previous roles or how you plan to build and maintain customer relationships. Highlighting your sales expertise can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Brand Specialist Menswear (Moncler & Bodywear) in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for menswear and the brands we represent shine through. Share why you love Moncler and Bodywear, and how that passion can translate into exceptional customer service.
Be Specific About Your Experience:Don’t just list your previous jobs; tell us about specific experiences where you’ve delivered outstanding service or trained others. We want to see how your past roles have prepared you for this position as a Brand Specialist.
Highlight Your Communication Skills:Since being a great communicator is key for this role, make sure to showcase your ability to convey information clearly. Use examples of how you've effectively shared knowledge with colleagues or customers in the past.
Tailor Your Application:Take the time to tailor your application to our job description. Mention how you can contribute to our team’s success and align with our values. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Selfridges
✨Know Your Brands Inside Out
Before the interview, dive deep into Moncler and Bodywear. Familiarise yourself with their latest collections, brand stories, and unique selling points. This knowledge will not only impress your interviewers but also show your genuine passion for the products.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you turned a complaint into a positive experience or went above and beyond for a customer. This will demonstrate your ability to create memorable experiences, which is key for this role.
✨Be Ready to Discuss Sales Targets
Since the role involves meeting sales, CRM, and NPS targets, be prepared to discuss your experience with these metrics. If you haven't worked directly with them, express your eagerness to learn and share any relevant experiences that showcase your analytical skills and curiosity.
✨Emphasise Team Collaboration
This position requires a collaborative spirit, so think of examples where you've successfully worked as part of a team. Highlight how you’ve communicated effectively with colleagues and contributed to a positive team environment, as this will resonate well with the interviewers.
