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For Companies At a Glance
- Tasks: Deliver exceptional customer service and share product knowledge to create memorable experiences.
- Company: Join the iconic Selfridges team in a vibrant retail environment.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Be a part of a dynamic team and inspire others with your passion for fashion.
- Qualifications: Strong communication skills and a desire to learn about sales and customer service.
- Other info: Flexible role with opportunities to work across different departments.
The predicted salary is between 24000 - 36000 £ per year.
Job Introduction
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (30 hrs) Women\'s Contemporary Studios in Manchester employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (30 hrs) Women\'s Contemporary Studios in Manchester
✨Tip Number 1
Get to know the brand inside out! Research Selfridges and its competitors, so you can chat confidently about products and trends during your interview. This shows you're genuinely interested and ready to bring that passion to the team.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to nail down how you'll share product knowledge and handle customer queries. Being articulate and engaging will set you apart as a Brand Specialist.
✨Tip Number 3
Show off your sales savvy! Prepare examples of how you've driven sales or improved customer service in past roles. This will demonstrate your ability to meet those targets and be a true asset to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Selfridges family right from the start!
We think you need these skills to ace Brand Specialist (30 hrs) Women\'s Contemporary Studios in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand shine through! We want to see how much you love our products and how you can share that excitement with customers.
Tailor Your Experience: Make sure to highlight any relevant experience that aligns with the role. We’re looking for examples of your customer service skills and how you've motivated others in a team setting.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us.
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
As a Brand Specialist, it's crucial to have a deep understanding of the products you'll be representing. Research the brand's history, values, and current offerings. Be prepared to discuss how these elements resonate with customers and how you can enhance their experience.
✨Showcase Your Communication Skills
Since this role requires you to inspire and train your colleagues, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you've successfully communicated product knowledge or motivated a team.
✨Demonstrate Your Sales Acumen
Familiarise yourself with sales metrics like CRM and NPS targets. Be ready to discuss how you've met or exceeded similar targets in previous roles. Highlight your approach to building customer relationships and how you can leverage that to drive sales.
✨Emphasise Flexibility and Team Spirit
This role demands adaptability, so prepare to share instances where you've successfully navigated changing circumstances. Discuss how you collaborate with others and support your team, showcasing your approachable nature and leadership skills.