At a Glance
- Tasks: Manage and grow relationships with high-net-worth clients while delivering exceptional personal shopping experiences.
- Company: Join the iconic Selfridges team, known for luxury and style.
- Benefits: Competitive salary, exclusive discounts, and opportunities for professional growth.
- Other info: Flexible role with exciting events and collaboration across departments.
- Why this job: Be a key player in a dynamic environment, shaping luxury shopping experiences.
- Qualifications: Proven client book required, with strong networking and relationship-building skills.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Personal Shopper, you will be responsible for managing and growing relationships with Selfridges’ core personal shopping customers, including our VSPs and VVSPs tiers, along with new high-net-worth clients shopping by appointment. You will demonstrate strong networking and relationship-building capabilities, enabling you to grow your client base through both existing connections and new client acquisition. You will uphold high standards of service, professionalism, and discretion, consistently delivering refined styling and lifestyle consultations. Building on your expertise across Selfridges’ full product offering, you will drive strong cross-category and own bought sales, contributing meaningfully to the success of the team.
As a Senior Personal Shopper you will:
- Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients.
- Recognise potential events either in store or offsite to further our client base and pro-actively approach individuals and corporations.
- Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit across own bought and concession businesses.
- Demonstrate a commercial mindset and outlook to stay responsive to customer needs, sharing inspiration in immediate & wider team.
- Monitor customer service satisfaction and spend, suggesting improvements where necessary and keeping us ahead of our competitors.
- Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups).
- Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services.
- Work confidently and collaboratively with various departments, from the wider personal shopping team, various departments and divisions, to Fashion Workroom, striving to deliver exceptional service and standards.
- Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity.
How you’ll do it…you will be:
- Highly regarded within the field of Personal Shopping, with a proven portfolio of loyal, high-value clients, with in-depth knowledge of the customer base, brands, the Services we offer and our clients' lifestyles.
- Confident in managing complexity with a calm and professional approach.
- Proactive in seizing opportunities to build customer relationships and actively promoting the Personal Shopping Team and its services.
- An expert in luxury lifestyle and can talk confidently within this space.
- An excellent communicator and can influence across all levels, excelling in the relationships you build internally and externally.
- Strong commercial acumen, target and performance driven, able to speak confidently to Retail and client KPIs and understand the levers to achieve commercial success.
- A brand ambassador, demonstrating Values and behaviours.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Senior Personal Shopper (Client book required to apply) in London employer: Selfridges
Selfridges is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. As a Senior Personal Shopper, you will benefit from extensive training and development opportunities, allowing you to enhance your skills while working with a diverse clientele in a prestigious retail environment. With a focus on employee well-being and a commitment to excellence, Selfridges offers a unique chance to grow your career in the luxury retail sector, all while being part of a brand renowned for its innovation and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Personal Shopper (Client book required to apply) in London
✨Network Like a Pro
Get out there and start networking! Attend events, connect with potential clients on social media, and don’t be shy about reaching out to your existing contacts. Remember, building relationships is key to growing your client base.
✨Show Off Your Expertise
When you meet potential clients, showcase your knowledge of luxury lifestyle and the latest trends. Share insights and ideas that demonstrate your expertise, making it clear that you’re the go-to person for their personal shopping needs.
✨Be Proactive
Don’t wait for clients to come to you! Actively seek out opportunities to engage with high-net-worth individuals. Whether it’s through in-store events or offsite gatherings, make sure you’re putting yourself out there and promoting the Personal Shopping Team.
✨Apply Through Our Website
If you’re ready to take the plunge, apply for the Senior Personal Shopper role through our website. It’s the best way to ensure your application gets noticed, and we can’t wait to see how you can contribute to our team!
We think you need these skills to ace Senior Personal Shopper (Client book required to apply) in London
Some tips for your application 🫡
Show Off Your Client Book:Since a client book is required for this role, make sure to highlight your existing relationships and how you've nurtured them. We want to see your connections shine through in your application!
Tailor Your Application:Don’t just send a generic application! We love seeing how your experience aligns with the Senior Personal Shopper role. Use specific examples that demonstrate your networking skills and commercial acumen.
Be Professional Yet Personable:While we expect high standards of professionalism, don’t forget to let your personality shine through. Show us how you build relationships and connect with clients on a personal level in your written application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the Selfridges team!
How to prepare for a job interview at Selfridges
✨Know Your Client Book
Before the interview, make sure you have a solid understanding of your existing client book. Be ready to discuss specific clients and how you've nurtured those relationships. This will show your potential employer that you can bring valuable connections to the table.
✨Showcase Your Networking Skills
Prepare examples of how you've successfully built and maintained relationships in the past. Think about events you've attended or initiatives you've led that helped grow your client base. This will demonstrate your proactive approach to client acquisition.
✨Stay Trend-Savvy
Familiarise yourself with the latest trends in luxury lifestyle and personal shopping. Be prepared to discuss how these trends can influence your approach to styling and consultations. Showing that you're on top of current trends will impress your interviewers.
✨Demonstrate Commercial Acumen
Be ready to talk about your understanding of retail KPIs and how you've used them to drive sales in previous roles. Highlight any specific strategies you've implemented that resulted in increased productivity or profit, as this aligns perfectly with the role's expectations.
