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- Tasks: Create extraordinary customer experiences and maintain high retail standards.
- Company: Join the iconic Selfridges team in a vibrant retail environment.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Flexible role with potential to work across different departments.
- Why this job: Be part of a dynamic team and engage with diverse customers daily.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30784 - 30784 £ per year.
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate you will:- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
- From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards.
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Follow health, safety and security procedures, and play an active role in preventing stock loss.
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Sales Associate - Womenswear (Adanola) - Full-Time in London employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Womenswear (Adanola) - Full-Time in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Adanola's latest collections and trends. This way, when you walk into that interview, you can chat confidently about their products and show you're genuinely interested.
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with a friend or family member. This will help you feel more comfortable engaging with customers and showcasing your problem-solving abilities during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond for a customer or worked well in a team. These stories will highlight your sales and service expertise, making you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you at every stage, so don’t hesitate to reach out if you need any help along the way.
We think you need these skills to ace Sales Associate - Womenswear (Adanola) - Full-Time in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can create extraordinary experiences for our customers, so share any relevant experiences that highlight your skills in this area.
Be Knowledgeable About the Brand: Make sure to do your homework on Selfridges and Adanola. We love candidates who are well-informed about our products and values, so mention any specific items or trends that excite you in your application.
Highlight Your Flexibility: This role requires adaptability, so don’t forget to mention your flexibility in your application. Share examples of how you've successfully handled changing situations or taken on different tasks in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Selfridges
✨Know Your Products
Before the interview, dive deep into the latest womenswear trends and products at Selfridges. Familiarise yourself with the brand Adanola and its offerings. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Practice Your Customer Engagement Skills
Since customer service is key, think of examples where you've successfully engaged with customers. Prepare to discuss how you built rapport and resolved issues. Role-playing these scenarios can help you feel more confident during the interview.
✨Show Your Flexibility
Be ready to discuss times when you've adapted to changing situations or taken on tasks outside your usual responsibilities. Highlighting your flexibility will demonstrate that you're a team player who can handle the dynamic nature of retail.
✨Prepare for Competency Questions
Selfridges uses competency-based questions, so review common ones related to teamwork, problem-solving, and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.