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- Tasks: Create extraordinary customer experiences and provide expert product knowledge.
- Company: Join the iconic Selfridges team, known for its exceptional service.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Flexible role with opportunities to learn and adapt in a vibrant environment.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Great communication skills and a passion for retail.
The predicted salary is between 28800 - 43200 £ per year.
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate you will:
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
- From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards.
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Follow health, safety and security procedures, and play an active role in preventing stock loss.
A bit about you:
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Sales Associate - Burberry Kids (Full Time) in London employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Burberry Kids (Full Time) in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Burberry Kids and Selfridges' latest products, events, and services. This knowledge will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to get comfortable engaging with different types of customers. The more you practice, the more confident you'll be when it comes to building rapport in real-life situations.
✨Tip Number 3
Be ready for those competency questions! Think about your past experiences and how they relate to the skills needed for the role. We recommend jotting down examples that showcase your problem-solving abilities and customer service expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you at every stage of the process, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace Sales Associate - Burberry Kids (Full Time) in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share examples of how you've gone the extra mile for customers in the past – it really helps us understand your approach!
Highlight Your Team Spirit: We love a team player! Make sure to mention any experiences where you’ve collaborated with others to achieve a common goal. This shows us that you can contribute to our vibrant team culture at Selfridges.
Be Informed About Our Brand: Do a bit of homework on Burberry Kids and Selfridges before applying. Mentioning specific products or trends in your application will show us that you're genuinely interested and well-informed about what we do.
Keep It Professional Yet Personal: While we want to see your personality shine through, remember to keep your application professional. Use a friendly tone, but make sure to proofread for any typos or errors – first impressions count!
How to prepare for a job interview at Selfridges
✨Know Your Products Inside Out
Before the interview, make sure you’re well-versed in the latest products and trends at Selfridges. Familiarise yourself with Burberry Kids' offerings and any recent promotions. This will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Practice Your Customer Engagement Skills
Since customer service is key for this position, practice how you would engage with different types of customers. Role-play scenarios where you handle inquiries or resolve issues. This will help you demonstrate your communication skills and problem-solving abilities during the interview.
✨Show Your Team Spirit
Be ready to discuss examples of how you’ve worked as part of a team in the past. Highlight your collaborative spirit and how you’ve contributed to creating memorable experiences for customers. This aligns perfectly with what they’re looking for in a Sales Associate.
✨Prepare for Competency Questions
Selfridges uses competency-based questions, so think about your past experiences that showcase your sales expertise and adaptability. Prepare specific examples that illustrate how you’ve gone above and beyond for customers or adapted to changing business needs.