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For Companies At a Glance
- Tasks: Design and deliver training programs that enhance customer service and sales performance.
- Company: Join Selfridges, a leading retail brand known for excellence and innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact on customer experience and empower retail teams to excel.
- Qualifications: Experience in retail training, strong coaching skills, and a strategic mindset.
- Other info: Flexible work environment with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an inspiring and commercially minded Retail Service Training Manager to design and deliver impactful training programs that elevate customer experience, strengthen sales capability, and drive service excellence across our retail stores. In this role, you’ll define service standards, coach teams, and use insights to shape a culture of performance and passion for exceptional customer service.
You will:
- Create and deliver engaging training programs focused on service excellence, product knowledge, sales performance, and customer engagement with membership.
- Set and maintain consistent service standards across all stores, ensuring every interaction reflects a best-in-class customer experience.
- Conduct in-store coaching sessions and observations, providing real-time feedback and actionable development plans for retail teams.
- Align training initiatives with commercial objectives—using data, KPIs, and customer insights to drive measurable impact and continuous improvement.
- Partner with Store senior leadership teams and store based trainers to embed new service behaviours and ensure successful adoption of training programs.
- Support onboarding and development programs that build confidence, capability, and retention across new and existing team members.
- Monitor performance metrics to identify trends, measure success, and inform future training strategies.
- Use technology to accelerate output and results.
How you’ll do it…you will be:
- Proven experience designing and delivering retail or service training that drives tangible business results.
- Strong coaching and facilitation skills, with the ability to inspire and influence teams at all levels.
- Strategic mindset with a deep understanding of how service and sales performance intersect.
- Excellent communication and stakeholder management skills, with a collaborative and engaging approach.
- Commercial acumen and data literacy to interpret performance insights and shape impactful training content.
- Leadership qualities that foster a culture of service excellence, empowerment, and accountability.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business.
Retail Training Manager - Clienteling & Service in London employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Training Manager - Clienteling & Service in London
✨Tip Number 1
Network like a pro! Reach out to people in the retail training space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of training programs or success stories, bring it along to interviews. It’s a great way to demonstrate your impact and how you can elevate customer experience.
✨Tip Number 3
Be proactive! Don’t just wait for job postings—reach out directly to companies you admire. Express your interest in their training initiatives and how you can contribute to their service excellence.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in retail training and customer service. This knowledge will not only help you in interviews but also show that you’re passionate about continuous improvement.
We think you need these skills to ace Retail Training Manager - Clienteling & Service in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in retail training and service excellence. We want to see how your skills align with our mission to elevate customer experience!
Showcase Your Impact: When detailing your previous roles, focus on the tangible results you've achieved through your training programmes. Use data and examples to illustrate how you've driven sales performance and improved customer engagement.
Be Authentic: Let your personality shine through in your application! We’re looking for someone who can inspire and connect with teams, so don’t be afraid to show us your passion for retail and service excellence.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Selfridges
✨Know Your Training Stuff
Make sure you brush up on your knowledge of retail training methodologies and customer service excellence. Be ready to discuss specific training programmes you've designed or delivered in the past, and how they positively impacted sales or customer experience.
✨Show Off Your Coaching Skills
Prepare to share examples of how you've coached teams in the past. Think about times when your feedback led to real improvements. This role is all about inspiring others, so demonstrate your ability to motivate and influence!
✨Get Data-Savvy
Since this role involves using data to drive training initiatives, be prepared to talk about how you've used KPIs and customer insights in your previous roles. Show that you can interpret performance metrics and use them to shape effective training content.
✨Engage with the Company Culture
Research Selfridges' values and culture before the interview. Be ready to discuss how your approach to training aligns with their commitment to exceptional customer service. Showing that you understand and fit into their culture can set you apart from other candidates.
