At a Glance
- Tasks: Lead a team to deliver exceptional personalised shopping experiences and drive sales.
- Company: Join a prestigious brand known for its exceptional products and customer service.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be a key player in creating memorable shopping experiences for customers worldwide.
- Qualifications: Proven sales and service expertise with strong leadership and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
A bit about the role
As a Personal Shopping Department Manager, you will be responsible for managing a team and department focused on delivering exceptional service. Providing a bespoke experience to customers from all over the world, our products are exceptional, and so is the service that accompanies them.
As Personal Shopping Manager you will:
- Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit.
- Role model and deliver an exceptional personalised service to all customers. Setting and continuously monitoring service standards, motivating the team to achieve them and taking proactive action to address any issues.
- Demonstrate a commercial mind set and outlook to stay responsive to customer needs, including monitoring external factors and competitor activity.
- Create and take ownership of a clear plan to deliver results on time. Accountable for sales and profit targets, giving full consideration to both short and medium term opportunities, you will also ensure budget and payroll are in line with plan.
- Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available.
- Collaborate with various functions, from B&M to review information in line with trends and requests, fashion workroom to monitor all tailoring needs to concessions to deliver clients requests, you know how to build and maintain relationships throughout the business.
- Ensure that the Division is fully compliant at all times with trading standards legislation, health & safety legislation and security standards.
How you'll do it…you will be:
A bit about you
- A sales and service expert. You know how to deliver exceptional service and cultivate client relationships, leading and coaching your team to do the same.
- Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results.
- A great communicator. Friendly and confident in your manner you excel in the relationships you build with customers, team members, stakeholders and concessions.
- A natural leader. Coaching team members to drive performance and enable change as well as supporting development.
- A team player. Bringing ideas and sharing best practice with the senior management team, whilst supporting others as appropriate.
- Collaborative. Working flexibly as part of the management team you will support in projects and cross functional meetings as appropriate.
- An example of our values, a trusted and respected colleague.
KPIs
- Sales - Total OB and concession sales (LY and Plan)
- Service – NPS score
- People – Absence, turnover, engagement and pulse surveys
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business.
Personal Shopping Department Manager in London employer: Selfridges
As a Personal Shopping Department Manager, you will thrive in a dynamic and supportive environment that prioritises exceptional service and employee development. Our company fosters a collaborative work culture where your leadership skills will be nurtured, and you will have access to unique growth opportunities tailored to your career aspirations. Located in a vibrant area, we offer competitive benefits and a commitment to maintaining high standards, ensuring that both our customers and employees enjoy a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopping Department Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media platforms like LinkedIn. The more connections you make, the better your chances of landing that Personal Shopping Department Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, don’t just talk about your experience—demonstrate it. Bring examples of how you've delivered exceptional service or led a team to success. Let them see the real you in action!
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest. Share how you can contribute to their team and why you’d be a great fit for the Personal Shopping Department Manager position.
✨Tip Number 4
Keep learning! Stay updated on market trends and customer needs. This will not only help you in interviews but also show potential employers that you're committed to personal growth and delivering exceptional service. Check out resources on our website to boost your knowledge!
We think you need these skills to ace Personal Shopping Department Manager in London
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for delivering exceptional service shine through. We want to see how you can create a bespoke experience for customers and lead your team to do the same.
Be Commercially Savvy:Highlight your understanding of market trends and customer needs in your application. We’re looking for someone who can demonstrate a commercial mindset and has ideas on how to drive sales and productivity.
Communicate Clearly:Your written application should reflect your communication skills. Use a friendly and confident tone, as this is key to building relationships with customers and team members alike. Make sure your personality comes through!
Tailor Your Application:Don’t forget to customise your application to fit the role! Mention specific experiences that relate to managing a team and achieving targets. We encourage you to apply through our website for a seamless process.
How to prepare for a job interview at Selfridges
✨Know Your Numbers
As a Personal Shopping Department Manager, you'll need to demonstrate your understanding of sales and service metrics. Be prepared to discuss previous sales targets you've met or exceeded, and how you plan to drive productivity in this role.
✨Showcase Your Leadership Style
This role requires strong leadership skills. Think about examples where you've successfully coached a team or resolved conflicts. Share specific instances that highlight your ability to motivate and develop others.
✨Understand the Market
Being commercially astute is key. Research current market trends and competitor activities relevant to the personal shopping sector. Bring insights to the interview that show you're proactive and ready to adapt strategies based on external factors.
✨Build Relationships
Collaboration is crucial in this role. Prepare to discuss how you've built and maintained relationships with various stakeholders in past positions. Highlight your communication skills and how they’ve helped you achieve results.
